pedrointer.12
18 Jun 2024, 14:45 ( Updated at: 19 Jun 2024, 04:57 )

RE: RE: bug in Ctrader

pedrointer.12 said: 

PanagiotisCharalampous said: 

Hi there,

Thank you for reporting this issue. Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis

 

 

pedrointer.12
18 Jun 2024, 14:42 ( Updated at: 19 Jun 2024, 04:57 )

RE: bug in Ctrader

PanagiotisCharalampous said: 

Hi there,

Thank you for reporting this issue. Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis

 

pedrointer.12
27 May 2024, 15:16 ( Updated at: 28 May 2024, 05:39 )

Solution found

SOLUTION FOUND

pedrointer.12
27 May 2024, 14:17 ( Updated at: 28 May 2024, 05:39 )

RE: RE: RE: RE: RE: RE: RE: RE: RE: RE: Ctrader not running any backtest or optimization for any of the bots

PanagiotisCharalampous said: 

pedrointer.12 said: 

 

Sorry about that, I had taken a screenshot from version 4.9.

However, the problem persists on version 5.0.22

 

PanagiotisCharalampous said: 

pedrointer.12 said: 

Hello, here is the screenshot.

I have also sent the troubleshoot issue through Ctrader

attentavely,

Pedro

PanagiotisCharalampous said: 

pedrointer.12 said: 

PanagiotisCharalampous said: 

pedrointer.12 said: 

PanagiotisCharalampous said: 

pedrointer.12 said: 

cTrader Forum - Backtest, Optimization is Not Working

This forum post also has the same issue as me. We even have the same saversion of windows and the AMD 5. 

I am able to run backtest on visual mode, but It is impossible for me to optimize. 

Hi there, 

Can you click on a pass and check the log? There should be some useful information there.

Best regards,

Panagiotis

Thank you for replying Panagiotis. 

I just checked the logs and these are the results 

18/02/2024 01:00:00.000 | Failed to place Market Order Sell EURUSD 100000 with error code UnknownSymbol

18/02/2024 01:00:00.000 | Failed to get symbol 'EURUSD': Symbol not found or has no quotes.

18/02/2024 01:00:00.000 | Symbol 'EURUSD h1' cached data cleared.

18/02/2024 01:00:00.000 | Symbol 'EURUSD h1' cached data not available or corrupted.

18/02/2024 01:00:00.000 | Failed to get symbol 'EURUSD': Symbol not found or has no quotes.

18/02/2024 01:00:00.000 | Symbol 'EURUSD h1' cached data cleared.

18/02/2024 01:00:00.000 | Symbol 'EURUSD h1' cached data not available or corrupted.

18/02/2024 01:00:00.000 | CBot instance [Sample Martingale cBot, EURUSD, h1] started.

Hi there,

This is a known issue in cTrader 4.8 and should have been resolved in v5.0. Can you please download v5.0 and let me know if the issue persists?

https://ctrader.com/download

Best regards,

Hello,

 

I just uninstalled the previous version and installed the new version 5.0.21

I am afraid that the problem persists and with the same messages in the logs.

Attentively,

Pedro

Hi there,

Could you please share some screenshots with the log messages and send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

cTrader Team

 

 

Hi Pedro,

This does not look like 5.0.21. Can you please share a full screenshot of the UI?

Best regards,

Panagiotis

 

Thank you, we are looking at it. In the meanwhile try giving full access permissions to your strategy

This happens to all strategies… including the sample ones I'm afraid. 

pedrointer.12
27 May 2024, 07:44 ( Updated at: 27 May 2024, 11:23 )

RE: RE: RE: RE: RE: RE: RE: RE: Ctrader not running any backtest or optimization for any of the bots

Sorry about that, I had taken a screenshot from version 4.9.

However, the problem persists on version 5.0.22

PanagiotisCharalampous said: 

pedrointer.12 said: 

Hello, here is the screenshot.

I have also sent the troubleshoot issue through Ctrader

attentavely,

Pedro

PanagiotisCharalampous said: 

pedrointer.12 said: 

PanagiotisCharalampous said: 

pedrointer.12 said: 

PanagiotisCharalampous said: 

pedrointer.12 said: 

cTrader Forum - Backtest, Optimization is Not Working

This forum post also has the same issue as me. We even have the same saversion of windows and the AMD 5. 

I am able to run backtest on visual mode, but It is impossible for me to optimize. 

Hi there, 

Can you click on a pass and check the log? There should be some useful information there.

Best regards,

Panagiotis

Thank you for replying Panagiotis. 

I just checked the logs and these are the results 

18/02/2024 01:00:00.000 | Failed to place Market Order Sell EURUSD 100000 with error code UnknownSymbol

18/02/2024 01:00:00.000 | Failed to get symbol 'EURUSD': Symbol not found or has no quotes.

18/02/2024 01:00:00.000 | Symbol 'EURUSD h1' cached data cleared.

18/02/2024 01:00:00.000 | Symbol 'EURUSD h1' cached data not available or corrupted.

18/02/2024 01:00:00.000 | Failed to get symbol 'EURUSD': Symbol not found or has no quotes.

18/02/2024 01:00:00.000 | Symbol 'EURUSD h1' cached data cleared.

18/02/2024 01:00:00.000 | Symbol 'EURUSD h1' cached data not available or corrupted.

18/02/2024 01:00:00.000 | CBot instance [Sample Martingale cBot, EURUSD, h1] started.

Hi there,

This is a known issue in cTrader 4.8 and should have been resolved in v5.0. Can you please download v5.0 and let me know if the issue persists?

https://ctrader.com/download

Best regards,

Hello,

 

I just uninstalled the previous version and installed the new version 5.0.21

I am afraid that the problem persists and with the same messages in the logs.

Attentively,

Pedro

Hi there,

Could you please share some screenshots with the log messages and send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

cTrader Team

 

 

Hi Pedro,

This does not look like 5.0.21. Can you please share a full screenshot of the UI?

Best regards,

Panagiotis

pedrointer.12
26 May 2024, 10:00 ( Updated at: 27 May 2024, 05:21 )

RE: RE: RE: RE: RE: RE: Ctrader not running any backtest or optimization for any of the bots

Hello, here is the screenshot.

I have also sent the troubleshoot issue through Ctrader

attentavely,

Pedro

PanagiotisCharalampous said: 

pedrointer.12 said: 

PanagiotisCharalampous said: 

pedrointer.12 said: 

PanagiotisCharalampous said: 

pedrointer.12 said: 

cTrader Forum - Backtest, Optimization is Not Working

This forum post also has the same issue as me. We even have the same saversion of windows and the AMD 5. 

I am able to run backtest on visual mode, but It is impossible for me to optimize. 

Hi there, 

Can you click on a pass and check the log? There should be some useful information there.

Best regards,

Panagiotis

Thank you for replying Panagiotis. 

I just checked the logs and these are the results 

18/02/2024 01:00:00.000 | Failed to place Market Order Sell EURUSD 100000 with error code UnknownSymbol

18/02/2024 01:00:00.000 | Failed to get symbol 'EURUSD': Symbol not found or has no quotes.

18/02/2024 01:00:00.000 | Symbol 'EURUSD h1' cached data cleared.

18/02/2024 01:00:00.000 | Symbol 'EURUSD h1' cached data not available or corrupted.

18/02/2024 01:00:00.000 | Failed to get symbol 'EURUSD': Symbol not found or has no quotes.

18/02/2024 01:00:00.000 | Symbol 'EURUSD h1' cached data cleared.

18/02/2024 01:00:00.000 | Symbol 'EURUSD h1' cached data not available or corrupted.

18/02/2024 01:00:00.000 | CBot instance [Sample Martingale cBot, EURUSD, h1] started.

Hi there,

This is a known issue in cTrader 4.8 and should have been resolved in v5.0. Can you please download v5.0 and let me know if the issue persists?

https://ctrader.com/download

Best regards,

Hello,

 

I just uninstalled the previous version and installed the new version 5.0.21

I am afraid that the problem persists and with the same messages in the logs.

Attentively,

Pedro

Hi there,

Could you please share some screenshots with the log messages and send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

cTrader Team

 

pedrointer.12
24 May 2024, 14:07 ( Updated at: 26 May 2024, 06:44 )

RE: RE: RE: RE: Ctrader not running any backtest or optimization for any of the bots

PanagiotisCharalampous said: 

pedrointer.12 said: 

PanagiotisCharalampous said: 

pedrointer.12 said: 

cTrader Forum - Backtest, Optimization is Not Working

This forum post also has the same issue as me. We even have the same saversion of windows and the AMD 5. 

I am able to run backtest on visual mode, but It is impossible for me to optimize. 

Hi there, 

Can you click on a pass and check the log? There should be some useful information there.

Best regards,

Panagiotis

Thank you for replying Panagiotis. 

I just checked the logs and these are the results 

18/02/2024 01:00:00.000 | Failed to place Market Order Sell EURUSD 100000 with error code UnknownSymbol

18/02/2024 01:00:00.000 | Failed to get symbol 'EURUSD': Symbol not found or has no quotes.

18/02/2024 01:00:00.000 | Symbol 'EURUSD h1' cached data cleared.

18/02/2024 01:00:00.000 | Symbol 'EURUSD h1' cached data not available or corrupted.

18/02/2024 01:00:00.000 | Failed to get symbol 'EURUSD': Symbol not found or has no quotes.

18/02/2024 01:00:00.000 | Symbol 'EURUSD h1' cached data cleared.

18/02/2024 01:00:00.000 | Symbol 'EURUSD h1' cached data not available or corrupted.

18/02/2024 01:00:00.000 | CBot instance [Sample Martingale cBot, EURUSD, h1] started.

Hi there,

This is a known issue in cTrader 4.8 and should have been resolved in v5.0. Can you please download v5.0 and let me know if the issue persists?

https://ctrader.com/download

Best regards,

Hello,

I just uninstalled the previous version and installed the new version 5.0.21

I am afraid that the problem persists and with the same messages in the logs.

Attentively,

Pedro

pedrointer.12
24 May 2024, 09:09 ( Updated at: 24 May 2024, 13:06 )

RE: RE: Ctrader not running any backtest or optimization for any of the bots

PanagiotisCharalampous said: 

pedrointer.12 said: 

cTrader Forum - Backtest, Optimization is Not Working

This forum post also has the same issue as me. We even have the same saversion of windows and the AMD 5. 

I am able to run backtest on visual mode, but It is impossible for me to optimize. 

Hi there, 

Can you click on a pass and check the log? There should be some useful information there.

Best regards,

Panagiotis

Thank you for replying Panagiotis. 

I just checked the logs and these are the results 

18/02/2024 01:00:00.000 | Failed to place Market Order Sell EURUSD 100000 with error code UnknownSymbol

18/02/2024 01:00:00.000 | Failed to get symbol 'EURUSD': Symbol not found or has no quotes.

18/02/2024 01:00:00.000 | Symbol 'EURUSD h1' cached data cleared.

18/02/2024 01:00:00.000 | Symbol 'EURUSD h1' cached data not available or corrupted.

18/02/2024 01:00:00.000 | Failed to get symbol 'EURUSD': Symbol not found or has no quotes.

18/02/2024 01:00:00.000 | Symbol 'EURUSD h1' cached data cleared.

18/02/2024 01:00:00.000 | Symbol 'EURUSD h1' cached data not available or corrupted.

18/02/2024 01:00:00.000 | CBot instance [Sample Martingale cBot, EURUSD, h1] started.

pedrointer.12
23 May 2024, 13:14 ( Updated at: 24 May 2024, 05:28 )

cTrader Forum - Backtest, Optimization is Not Working

This forum post also has the same issue as me. We even have the same saversion of windows and the AMD 5. 

I am able to run backtest on visual mode, but It is impossible for me to optimize.