hurricane100388
20 Sep 2016, 02:17

RE: RE: RE:

wharris86 said:

I Can confirm the uninstall of Raptor and plays.tv worked for me also, this series of crashing occured at the last ctrader update which was also the same time that AMD released GPU updates and reinstalled plays.tv and Raptor.

i recommend the uninstall of these programs and in future updates from AMD you do a manual install where you uncheck these programs.

see below excerpt from windows event log:
 

-System

-Provider

[ Name]Application Error

-EventID1000

[ Qualifiers]0

Level2

Task100

Keywords0x80000000000000

-TimeCreated

[ SystemTime]2016-09-19T03:23:37.907899900Z

EventRecordID23992

ChannelApplication

ComputerWill-PC

Security

-EventData

cTrader.exe

1.38.65534.34939

57d7ab5d

ltc_game64-116096.dll

1.0.0.1

57cf505f

c00000fd

000000000000319b

16a4

01d21224f0b21fa7

C:\Users\Will\AppData\Local\Apps\2.0\DEYX16C7.6G0\HC7V0H91.8HV\pepp..ader_37dabdf737419672_0001.0026_bb14daf973c2712b\cTrader.exe

C:\PROGRA~2\RAPTRI~1\PlaysTV\ltc_game64-116096.dll

ed516a6d-72c5-40c1-9aca-9ca04be4b66a

 

chiahao.chiang said:

Thank you for your technical support, its really helpful.  I uninstall Raptr & Play.TV bloatware who got install on my computer when I install my video driver. And it never crashes again.  Please check to see if you have those software install on your computer.  If you are not sure, please send it to the feedback support email, they are very helpful to identify which software is causing the problem.  

Thanks a lot guys. 

Spotware said:

Thanks for the additional information, unfortunately there are many reasons for getting such message. Because you are actually able to open the application and use it for a few minutes it seems like the problem is unlikely to be cause by the applications itself. 

If it is a software issue, we suggest using Microsoft Event Viewer to collect additional information when the crash occurs. You can launch Event Viewer by pressing the Windows Key + X and you will find it as the second option. 

Also, please advise, do you have antivirus software on your PC? If so can you please provide details of that. 

If you wish, you may send the following information to feedback@spotware.com so it is not publicly displayed. 

 

 

Yep worked for me as well.. As soon i switched PlaysTV  off it started to work fine...

hurricane100388
16 Sep 2016, 23:26

RE: RE:

Spotware said:

Dear Trader,

Could you please send us a screenshot showing the exception you receive?

In addition, we kindly ask you to perform a clean installation of cTrader, cAlgo.

Below you will find the instructions on how to perform a clean installation of cTrader. To prevent any errors the steps should be performed in the exact order they were written.

Windows 10 users should skip the steps 5 and 11.

1. Close any running instance of cTrader or cAlgo.

2. Restart the computer.

3. Hold down the Windows key and press R, this will open the Run dialog box. Enter appwiz.cpl to open the Programs and Features component of Windows.

4. Uninstall cTrader (also cAlgo if installed),

5. Uninstall .NET framework (restart may be required)

6. Hold down the Windows key and press R to re-open the Run dialog box, and enter %USERPROFILE%\AppData\Local\Apps and press OK.

7. Delete the 2.0 folder, and close Windows Explorer.

8. Hold down the Windows key and press R to re-open the Run dialog box, and enter %USERPROFILE%\AppData\Roaming and press OK.

9. Delete the following folders; cTrader, %BROKERNAME% cTrader, %BROKERNAME% cAlgo, %BROKERNAME% cTraderUsers, %BROKERNAME% -cTraderCommon then close Windows Explorer.

10. On the Start Menu click on Documents, and rename the cAlgo and cTrader folders and restart his computer.

11. Install the latest .NET from microsoft: https://www.microsoft.com/en-us/download/details.aspx?id=48130

12. Restart the computer.

13. Download and install cTrader (and cAlgo).

9544315 said:

Any update on ctrader and calgo working with .net 4.6 .

I'm having issues and I suspect some sort of incompatibility exception thrown because of ctrader/calgo not dealing properly with latest versions of .net.

 

Regards

Oltion Bregu

 

Has someone found a solution? I'm having the same issues with cTrader

hurricane100388
13 Sep 2016, 23:57 ( Updated at: 21 Dec 2023, 09:20 )

has stopped working

i

hurricane100388
12 Sep 2016, 06:04

Same problem here.

Did the list form 1-11 still the problem persists. It does work fine for about 2-3 minutes and then crashes, if its minimized it stays open, but when you pull it up and start doing something 

it crashes again.

system specs - Windows 10 64bit 8GB Ram .NET Framework 4.6.1