chiahao.chiang
16 Sep 2016, 19:29

RE:

Thank you for your technical support, its really helpful.  I uninstall Raptr & Play.TV bloatware who got install on my computer when I install my video driver. And it never crashes again.  Please check to see if you have those software install on your computer.  If you are not sure, please send it to the feedback support email, they are very helpful to identify which software is causing the problem.  

Thanks a lot guys. 

Spotware said:

Thanks for the additional information, unfortunately there are many reasons for getting such message. Because you are actually able to open the application and use it for a few minutes it seems like the problem is unlikely to be cause by the applications itself. 

If it is a software issue, we suggest using Microsoft Event Viewer to collect additional information when the crash occurs. You can launch Event Viewer by pressing the Windows Key + X and you will find it as the second option. 

Also, please advise, do you have antivirus software on your PC? If so can you please provide details of that. 

If you wish, you may send the following information to feedback@spotware.com so it is not publicly displayed. 

chiahao.chiang
13 Sep 2016, 15:29

RE: RE: RE: Same problem here.

That's what's puzzle me, I am trying to replicate what I did that cause the crash, but I couldn't because it would crash under the same scenario.  I would open the program and do nothing, switch to browser to surf on the net, then it will auto crash in less than 3 minutes.  I will try to reinstall it on windows 10 this weekend to see if it will solve the problem.  I thought its broker specific, but I use ctrader from different broker, it also have the same problem.   If there's any log that I can provide, please let me know.  

  Both of my ctrader just receive update, problems still persist.  Please tell me what I need to provide for you to resolve this problem.  I can only ctrader from my iphone for now, which is not a long term option.  

Spotware said:

chiahao.chiang said:

I have the same problem, I didn't reinstall , it began to crash about two weeks ago,Ctrader   version 1.38.65534 

hurricane100388 said:

Did the list form 1-11 still the problem persists. It does work fine for about 2-3 minutes and then crashes, if its minimized it stays open, but when you pull it up and start doing something 

it crashes again.

system specs - Windows 10 64bit 8GB Ram .NET Framework 4.6.1

 

Hello. Can you please provide more of a description on the crash? Is any message prompted? Or it just closes with no indications as to why? The more characteristics you describe will help us to understand what advice can help. 

chiahao.chiang
12 Sep 2016, 16:58

RE: Same problem here.

I have the same problem, I didn't reinstall , it began to crash about two weeks ago,Ctrader   version 1.38.65534 

hurricane100388 said:

Did the list form 1-11 still the problem persists. It does work fine for about 2-3 minutes and then crashes, if its minimized it stays open, but when you pull it up and start doing something 

it crashes again.

system specs - Windows 10 64bit 8GB Ram .NET Framework 4.6.1