laurent.lacaze
13 Nov 2024, 09:45 ( Updated at: 13 Nov 2024, 10:40 )

RE: RE: RE: RE: RE: cTrader web NOT usable lately!!

PanagiotisCharalampous said: 

RobinRaePhoto said: 

PanagiotisCharalampous said: 

RobinRaePhoto said: 

PanagiotisCharalampous said: 

Hi there,

Thank you for reporting this issue. Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis
 

Thank you for your response. The video instruction did not show how to access the “troubleshooting” submission box. I finally figured out how to access it. I just submitted the troubleshooting information, including the link to this discussion. How will I hear back about this? 

Hi there,

The high memory usage in the browser may be due to a video card issue, which sometimes requires a computer restart to restore performance.

Please restart your Mac and check if your setup meets the minimum system requirements for cTrader. You can review them here: cTrader System Requirements.

If the issue persists, please wait for the next cTrader release, where we are working on fixing any potential issues.

Best regards,

Panagiotis

I forgot to mention in my last reply … I also tried using cTrader platform on Safari and Google Chrome. The problem also happens on both of those browsers, so it is not the browser. It is something in the application of the cTrader Web platform. As I said, I have been using cTrader Web for 2 years with no problems. This issue just began about a month ago. 

Hi there,

Any chance you can try another device as well and let us know if the issue persists?

Best regards,

Panagiotis

Hi there,

I have the same issue and I reported an issue like in your video a few days ago. There is a memory leak in the app where the consumed memory increases at a crazy pace. After 30mn my memory is at 2go and goes to 4,x go after 1 or 2 hours and then my tab freezes and I have to close and reopen my tab.

Please help!

Laurent

laurent.lacaze
15 May 2024, 14:56 ( Updated at: 16 May 2024, 05:31 )

Hi,

I have exactly the same issue. I deleted .Net-7 and install .Net-6 but cTrader doesn't detect it. I tried this because no product works (from cAlgo) on .Net-7 so I wanted to test with the v6.

I'm on Mac Sonoma 14.4.1 Intel and the last version of cTrader 4.8.907.

Any solution?

Thanks.

Laurent