GR
gravytrain17
@gravytrain17
0 follower(s) 0 following 1 subscription(s)
Topics

gravytrain17

Updated email address

cTrader Web
25 Sep 2024, 17:11
 35
 4
Replies

gravytrain17
27 Sep 2024, 18:12 ( Updated at: 28 Sep 2024, 06:28 )

RE: RE: RE: Updated email address

PanagiotisCharalampous said: 

gravytrain17 said: 

PanagiotisCharalampous said: 

Hi there,

You need to create a cTrader ID with the correct email address and ask your broker to link your accounts to the new cTrader ID.

Best regards,

Panagiotis

Thanks for the prompt reply. 
What I don't understand is that I am getting emails from cTrader.com to my correct email address with my account statement. If the account is not linked, surely I would not receive those emails?
Which makes me wonder why I can't see my account when logging into cTrader.

Hi there,

You can see which accounts are linked to your correct cTrader ID in the link below

https://id.ctrader.com/my/settings/accounts

If your account is listed there but does not show on the cTrader platform, then you need to talk to your broker

Best regards,

Panagiotis

Thanks again,
I followed the link and the account is not listed there. The only one listed is my old trading account with another broker. I also logged out and logged in again to double check and it's not there.  What is puzzling is I got an email from cTrader with this cTrader ID showing my statement with my current broker and current account. So it appears to be linked somewhere however it's not showing up in my cTrader profile and account settings.

@gravytrain17

gravytrain17
26 Sep 2024, 17:28 ( Updated at: 27 Sep 2024, 05:16 )

RE: Updated email address

PanagiotisCharalampous said: 

Hi there,

You need to create a cTrader ID with the correct email address and ask your broker to link your accounts to the new cTrader ID.

Best regards,

Panagiotis

Thanks for the prompt reply. 
What I don't understand is that I am getting emails from cTrader.com to my correct email address with my account statement. If the account is not linked, surely I would not receive those emails?
Which makes me wonder why I can't see my account when logging into cTrader.

@gravytrain17
Copyright © 2024 Spotware Systems Ltd. All rights reserved.
The services provided by Spotware Systems Ltd. are not available to citizens or residents of the USA. Neither is the information on our websites directed toward soliciting citizens or residents of the USA.