gfollmer
15 Mar 2024, 15:49 ( Updated at: 15 Mar 2024, 21:18 )

RE: Strategy not coying

PanagiotisCharalampous said: 

Hi Guilherme,

Trading seems to be blocked for your account. Please talk to your broker.

Best regards,

Panagiotis

Hi @PanagiotisCharalampous

I just spoke to Konstantinos Therapis from supportteam@fpmarkets.com and he said they have nothing to do with this, it has to be checked directly with the service provider. 
What do you reckon we should do in this case? 

Clearly something is wrong in either the platform or broker, if a meeting is necessary please let me know. 

Appreciate your support! 

Thanks

G.follmer  

gfollmer
15 Mar 2024, 08:07 ( Updated at: 15 Mar 2024, 11:58 )

RE: Strategy not coying

PanagiotisCharalampous said: 

Hi there,

Please provide us with the following information

1. Strategy name
2. Your follower account number and your broker.
3. Screenshots from history for the Strategy and your account showing that the trades are missing

Best regards,

Panagiotis

Hi @PanagiotisCharalampous

See below: 

The instrument being traded should not be a problem as it is being copied successfully in the other strategy. The leverage also shouldn't be a problem as I have high leverage and funds are also material enough, so I have no idea why it's not working. 

Thanks

G.follmer

gfollmer
15 Mar 2024, 07:43 ( Updated at: 15 Mar 2024, 07:57 )

Hi @PanagiotisCharalampous @Spotware 

Looking forward to your response. Thanks