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YuriiZelinskyi
21 Nov 2016, 12:43
cTrader not responding when using symbol information tab
This only happens when a trader has a lot of closed positions on given currency pair (symbol) in account history.
Platform stops responding while trying to list all those trades.
Putting history of closed positions into the symbol info tab was a major mistake of developers in my opinion.
@YuriiZelinskyi
YuriiZelinskyi
20 Oct 2016, 12:08
RE: RE:
vietdang said:
Can you give exact instructions on cmirro.com? I logged into it but cannot find any option to unlink live account.
Hello.
In cMirror platform log in cTID and than just click right button of the mouse over live account number you want to unlink. Than unlink option will pop up.
Have a nice day, comrade trader !
@YuriiZelinskyi
YuriiZelinskyi
17 Aug 2016, 19:25
RE:
Spotware said:
Currently, we don't provide users with the ability to access the data of the Market Sentiment. We will consider providing it in the future. Stay tuned.
I'm sorry guys, but after half a year of waiting and hoping it starts getting on my nerves, really.
I can't imagine why it's so hard to implement that feature into API ? Just make it some two days side project or something and finish it already.
There are currently 77 votes in total from users regarding Market Sentiment access.
I'm not actually qualified to judge Spotware developers and coders, but belive me it looks like Spotware team is totaly ignoring this feature request.
@YuriiZelinskyi
YuriiZelinskyi
17 Aug 2016, 16:05
It's imposible to achive by asking Spotware to do it. It will never happen.
You need to have a VPS (Virtual Private Server) to make your wish come true.
cBot can't run ofline, its phisicaly impossible.
There got to be some machine and network connection to keep cBot running, there are no exceptions.
Obtaining a VPS is not free but relatively cheap.
If You new to this idea, there's a lot of information on the internet about setting up a VPS.
@YuriiZelinskyi
YuriiZelinskyi
17 Aug 2016, 15:42
If You want cTrader to sign in back automatically and don't want to wait for platform software fix / update:
- Stop using cTID signin option. When You are logged out of your cTrader ID and signed in just using Trading Account Number and Password - the platform comes back to life by itself.
- I'm using cTrader on VPS as You do, and it always reconnect itself if you logged out of cTraderID.
- I don't know what behind this trick, but for me it resolved the problem.
@YuriiZelinskyi
YuriiZelinskyi
03 Aug 2017, 21:33
Dear, Spotware.
Thank You for showing me the right direction.
After contacting MyFxBook the issue have been resolved by their team within a few hours.
Sorry for bothering.
In the future, if some technical issue with Spotware services emerges, what is the best way to contact Spotware support representatives ?
Is there any email adress that retail client can get in touch with a support through ?
If I understand right " support@spotware.com " is for Banks and Brokers only.
@YuriiZelinskyi