4ntonysuwarno
01 Feb 2024, 03:18 ( Updated at: 01 Feb 2024, 06:35 )

RE: Connection error, please check your internet connection or try again

Spotware said: 

Dear traders,

Issues with 4.1 connection have been resolved. Please let us know if you are experiencing other issues.

Best Regards,

cTrader Team

The problem still exist on 4.8 update. I'm from Indonesia if it matters. Can't connect from any version of Ctrader whether it is the mobile app version or the desktop version or the web browser version. I've reached out to Spotware and my Prop firm (MPFUNDS) but no one is replying. Been waiting for almost a week and my patience is growing thin 

4ntonysuwarno
01 Feb 2024, 03:10 ( Updated at: 01 Feb 2024, 06:35 )

Same Here

I'm also from Indonesia and faced the same problem.

I had this problem a week before on the last weeks on january 2024, don't remember the exact date. But the day after, the app worked just fine so I thiught it was just a little glitch hiccup.

but a few days ago starting 29th january 2024, the same problem occured and to this day it still in this state. I tried on Ctrader desktop version and  Ctrader on web browser but all are the same, just keep trying to connect but failed.

I reached out to my broker, MPFUNDS, but they are also helpless (or should I say useless) even after I complained and gave evidence a few times.