bscarpel.subs
04 Jan 2024, 11:39 ( Updated at: 05 Jan 2024, 06:48 )

Here a video of the issue

I just started using ctrader web, I encountered a very very annoying issue.
The chart sometimes reloads and all my work preparing the chart gets lost.
I found several complains on this forum, and support asked for a video to see the issue.
Here you go I recorded my screen and waited until the issue occurred.

Please fix this, else I will have to change software. I can't trade with this kind of issue.

You will see in the vide that at first I was confused, it even changed the instrument, I had to go back to the previous instrument and you will see my horizontal line has disappeared.

Link to the video, the link expires in two days.
https://streamable.com/n5x2qe