Thank you for reporting this issue to us. Is it possible to record a video demonstrating this behavior?
Best regards,
cTrader Team
Not really Ctrader team as I never know when it is going to happen and I am busy trading at the time it often occurs... just know that it does happen and I am sure you are aware of this issue as it has been happening since I've been using Ctrader web! This is not a new issue for me. It just seems to be happening more often these days, so again I refer you back to my 3 questions I asked above and pasted below:
Questions:
1. Why does this keep happening consistently over many years (this is not a rare occurence).
2.How can I stop this from happening??
3. Is there a way to retrieve my chart layout settings when this does happen??
Also, Ctrader Web on chrome seems to be very resource hungry using up a majority of my CPU and RAM
I have pasted a screenshot of my current Ctrader Web resource usage below and the first 2 Google Chrome tabs (27.7 & 20.7%) are both open Ctrader Web tabs on my laptop:
This may have something to do with why it keeps refreshing the Ctrader Web windows but it doesn't explain why my chart layout settings and technical drawings are dissapearing and refreshing with the default settings in Ctrader Web!
Please provide a fix or workaround asap as this is really affecting my trading and is pushing me to seek alternative platforms, which I really do NOT want to do as I've been using your platform for many years and It is a familiar part of my process!
Thanks for any assistance you can provide!
I confirm this frustrating behavior for cTrader Desktop as well:
1. Ctrader Desktop reloads all open windows and workspaces (often)
2. When Ctrader refreshes the page it sets the chart’s view to current day and time even if I was on the previous month.
3. When I scroll back with the key “page up” to the period where I was before refreshing – all indicators on all charts disappear.
I becomes almost impossible to work with cTrader since it takes hours to set up charts with indicators and you lose them all after next refresh!
andrei_alenikov
30 Nov 2023, 18:07 ( Updated at: 21 Dec 2023, 09:23 )
RE: RE:
sdhilton said:
I confirm this frustrating behavior for cTrader Desktop as well:
1. Ctrader Desktop reloads all open windows and workspaces (often)
2. When Ctrader refreshes the page it sets the chart’s view to current day and time even if I was on the previous month.
3. When I scroll back with the key “page up” to the period where I was before refreshing – all indicators on all charts disappear.
I becomes almost impossible to work with cTrader since it takes hours to set up charts with indicators and you lose them all after next refresh!
@andrei_alenikov