Emails not coming through or coming through too slowly / Webhooks?

Created at 27 Oct 2024, 11:28
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alshdavid

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Joined 27.10.2024

Emails not coming through or coming through too slowly / Webhooks?
27 Oct 2024, 11:28

I am hoping to use order confirmation emails to automate piping order data into my journaling software however, despite having my email notification settings set correctly, I am not receiving emails (I have checked spam) and/or I am receiving them a day or two after the trade.

It would be great if emails came through immediately after the order was complete

Alternatively, if ctrader offered webhook facilities that contained detailed information on the trade (like commission), currency conversion, etc - that would make things easier for me to parse and likely for ctrader's services to send.

Thanks

cTrader
@alshdavid
Replies

PanagiotisCharalampous
29 Oct 2024, 06:43

Hi there,

Emails come immediately in my case, neither we have any other complaints regarding this. So most probably this is an issue with your email rather than the platform. If we receive more complaints, we will investigate further.

Best regards,

Panagiotis

@PanagiotisCharalampous

alshdavid
29 Oct 2024, 08:51 ( Updated at: 29 Oct 2024, 16:20 )

RE: Emails not coming through or coming through too slowly / Webhooks?

PanagiotisCharalampous said: 

Hi there,

Emails come immediately in my case, neither we have any other complaints regarding this. So most probably this is an issue with your email rather than the platform. If we receive more complaints, we will investigate further.

Best regards,

Panagiotis

Thanks! Unfortunately my original plan was to use the emails as a push event and data source for journaling however the emails themselves don't contain the right information for this.

I'm currently exploring using the open api capabilities for pulling historical data. Does the API support webhooks for order actions or is it only available via websocket? 

Webhooks are ideal because I can use serverless handlers to process my trade data and put it into an SQL database to be queried/visualized later.

If it's only websockets, I'd be better off polling the open api endpoints every minute or something - or find some alternative trigger for pulling historical data

 

@alshdavid

PanagiotisCharalampous
29 Oct 2024, 16:25

RE: RE: Emails not coming through or coming through too slowly / Webhooks?

alshdavid said: 

PanagiotisCharalampous said: 

Hi there,

Emails come immediately in my case, neither we have any other complaints regarding this. So most probably this is an issue with your email rather than the platform. If we receive more complaints, we will investigate further.

Best regards,

Panagiotis

Thanks! Unfortunately my original plan was to use the emails as a push event and data source for journaling however the emails themselves don't contain the right information for this.

I'm currently exploring using the open api capabilities for pulling historical data. Does the API support webhooks for order actions or is it only available via websocket? 

Webhooks are ideal because I can use serverless handlers to process my trade data and put it into an SQL database to be queried/visualized later.

If it's only websockets, I'd be better off polling the open api endpoints every minute or something - or find some alternative trigger for pulling historical data

 

Hi there,

Web hooks are not available at the moment.

Best regards,

Panagiotis

@PanagiotisCharalampous
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