cBots frequently freeze during trading.

PanagiotisChar
31 Oct 2023, 07:25

Hi there,

Sounds more like a problem with your cBots. Spotware cannot control the quality of the cBot code you run. You should try to optimize them. Else share your cBot code and exact steps how someone can reproduce your problem

Mike-JP
31 Oct 2023, 15:46 ( Updated at: 31 Oct 2023, 16:29 )

RE: cBots frequently freeze during trading.

PanagiotisChar said: 

Hi there,

Sounds more like a problem with your cBots. Spotware cannot control the quality of the cBot code you run. You should try to optimize them. Else share your cBot code and exact steps how someone can reproduce your problem

PanagiotisChar, thank you for your replying.
The MT4 EA of the same program is working without any problems, so it is unlikely that there is a problem with the cBot code.

Even though the VPS, broker server, and internet are connected and the cBot button is orange and working,
Occasionally, a problem occurs where cBot is stuck and does not trade.

Since the cBot button and the Automete lamp on the chart are in the operating state, it is impossible to determine whether the cBot is moving or stopped.

When cBot is stuck, I can take a screenshot if the cTrader platform displays an error signal, but if there is no error display, I cannot reproduce the problem.

However, if I get suspicious because cBot is not trading where it should be and restart the cTrader platform, cBot will recover and start trading normally.

This kind of situation occurs from once a week to once a month. This often happens during periods of heavy trading.
Is the multi-functionality of the cTrader platform negatively impacting the operation of cBot?

There have been similar posts recently. I think it's probably the same problem.

Repeated Disconnections
https://ctrader.com/forum/calgo-support/42211

cTrader account disconnection
https://ctrader.com/forum/calgo-support/8526

PanagiotisChar
01 Nov 2023, 07:02 ( Updated at: 01 Nov 2023, 07:04 )

Hi there,

It's hard to tell anything without the actual cBot code and a clear way to reproduce the problem. It could be anything. Try sharing your cBot code and send some troubleshooting info the next time this happens. 

firemyst
04 Dec 2023, 03:47 ( Updated at: 04 Dec 2023, 08:32 )

RE: RE: cBots frequently freeze during trading.

eamaster01 said: 

PanagiotisChar said: 

Hi there,

Sounds more like a problem with your cBots. Spotware cannot control the quality of the cBot code you run. You should try to optimize them. Else share your cBot code and exact steps how someone can reproduce your problem

PanagiotisChar, thank you for your replying.
The MT4 EA of the same program is working without any problems, so it is unlikely that there is a problem with the cBot code.

Even though the VPS, broker server, and internet are connected and the cBot button is orange and working,
Occasionally, a problem occurs where cBot is stuck and does not trade.

Since the cBot button and the Automete lamp on the chart are in the operating state, it is impossible to determine whether the cBot is moving or stopped.

When cBot is stuck, I can take a screenshot if the cTrader platform displays an error signal, but if there is no error display, I cannot reproduce the problem.

However, if I get suspicious because cBot is not trading where it should be and restart the cTrader platform, cBot will recover and start trading normally.

This kind of situation occurs from once a week to once a month. This often happens during periods of heavy trading.
Is the multi-functionality of the cTrader platform negatively impacting the operation of cBot?

There have been similar posts recently. I think it's probably the same problem.

Repeated Disconnections
https://ctrader.com/forum/calgo-support/42211

cTrader account disconnection
https://ctrader.com/forum/calgo-support/8526

You also need to post your issues in the appropriate forum, not the “Suggestions” forum. That's like half your problem to start with:

https://ctrader.com/forum/calgo-support