Desktop App doesn't work

Created at 10 Jul 2023, 16:20
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arch_nnabi

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Joined 10.07.2023

Desktop App doesn't work
10 Jul 2023, 16:20

I'm experiencing technical difficulties while using the app. The Charts, candle stick, indicator, zoom, scroll bar aren't updating properly as showing in attached screenshots.

For information, My operating system is windows 11 and network is stable (5G).

Kindly advise a best solution.

Saved template doesn't work

 

@arch_nnabi
Replies

Spotware
11 Jul 2023, 08:37

Dear trader,

Please report this issue in the correct section of the forum

Furthermore, it is not evident what the issue is from the screenshot. Could you record a video instead?

Best regards,

cTrader Team

@Spotware

peshay
13 Jul 2023, 19:24

see cTDN Forum - charts are not being loaded (ctrader.com)

@peshay
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