POOR SERVICE

PanagiotisCharalampous
03 Sep 2024, 05:42

Hi there,

Telegram is not the place to report your issues. Your emails were not received. Your video has been forwarded to the product team for further investigation.

Best regards,

Panagiotis

PanagiotisCharalampous
03 Sep 2024, 11:55

Hi again,

Thank you for reporting this issue. Unfortunately we were not able to reproduce this behavior. Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis

firemyst
07 Sep 2024, 01:17 ( Updated at: 08 Sep 2024, 05:09 )

RE: POOR SERVICE

PanagiotisCharalampous said: 

Hi there,

Telegram is not the place to report your issues. Your emails were not received. Your video has been forwarded to the product team for further investigation.

Best regards,

Panagiotis

@PanagiotisCharalampous:

Here's another report of your team not receiving emails people are sending to the “community” email address. 

I think this should warrant some kind of investigation on Spotware's side to see why as there's now at least 2 users who had sent emails through, but Spotware didn't receive them.

To refresh, here's the thread on an issue I reported where after sending the initial issue to the Community addresses, they didn't receive any further emails from me once I tried sending through my VPS information:

https://ctrader.com/forum/ctrader-algo/44559/#post-113028

PanagiotisCharalampous
09 Sep 2024, 06:11

RE: RE: POOR SERVICE

firemyst said: 

PanagiotisCharalampous said: 

Hi there,

Telegram is not the place to report your issues. Your emails were not received. Your video has been forwarded to the product team for further investigation.

Best regards,

Panagiotis

@PanagiotisCharalampous:

Here's another report of your team not receiving emails people are sending to the “community” email address. 

I think this should warrant some kind of investigation on Spotware's side to see why as there's now at least 2 users who had sent emails through, but Spotware didn't receive them.

To refresh, here's the thread on an issue I reported where after sending the initial issue to the Community addresses, they didn't receive any further emails from me once I tried sending through my VPS information:

https://ctrader.com/forum/ctrader-algo/44559/#post-113028

 

 

Hi firemyst,

Thanks, we fixed the issue.

Best regards,

Panagiotis