B2Broker 58=Can't route request

I am experiencing with my FIX account on the server live-uk-eqx-01.p.ctrader.com.

I am currently unable to establish a connection to the server using my FIX account 1059554 for both the TRADE and QOUTE connections. Upon attempting to connect, I received the error message "58=RET_ACCOUNT_DISABLED", indicating that the account has been disabled by the server.

I would like to understand the reason behind this account disablement and how I can regain access to my FIX account for both connections. I have checked my credentials and they are correct.

I kindly request that you provide me with the specific reason for the account disablement and any steps I need to take to re-enable it for both connections. I would also appreciate any guidance or assistance you can provide in resolving this issue.

Please find the log details below:

[Log Details]

2024-05-06 12:19:44.124 | INFO     | async_fix.infrastructure.tcp_asyncio:connect:26 - [TCPConnection] Connected to server live-uk-eqx-01.p.ctrader.com:5201
2024-05-06 12:19:44.128 | DEBUG    | async_fix.infrastructure.fix_msg_worker:send_message:89 - SEND [Worker:FIX.4.4:live.b2broker.1059554:QUOTE:cServer:QUOTE] >>>, MsgType: LOGON, Seq: 1, 8=FIX.4.4|9=128|35=A|49=live.b2broker.1059554|56=cServer|50=QUOTE|57=QUOTE|34=1|52=20240506-09:19:44.124|98=0|108=10|553=1059554|554=***|10=063|
2024-05-06 12:19:44.230 | DEBUG    | async_fix.infrastructure.fix_msg_worker:process:122 - RECV [Worker:FIX.4.4:live.b2broker.1059554:QUOTE:cServer:QUOTE] <<<, MsgType: LOGOUT, Seq: 1, 8=FIX.4.4|9=113|35=5|34=1|49=cServer|50=QUOTE|52=20240506-09:19:44.320|56=live.b2broker.1059554|57=QUOTE|58=RET_ACCOUNT_DISABLED|10=119|

2024-05-06 12:19:44.129 | INFO     | async_fix.infrastructure.tcp_asyncio:connect:26 - [TCPConnection] Connected to server live-uk-eqx-01.p.ctrader.com:5202
2024-05-06 12:19:44.130 | DEBUG    | async_fix.infrastructure.fix_msg_worker:send_message:89 - SEND [Worker:FIX.4.4:live.b2broker.1059554:TRADE:cServer:TRADE] >>>, MsgType: LOGON, Seq: 1, 8=FIX.4.4|9=128|35=A|49=live.b2broker.1059554|56=cServer|50=TRADE|57=TRADE|34=1|52=20240506-09:19:44.129|98=0|108=30|553=1059554|554=***|10=010|
2024-05-06 12:19:44.231 | DEBUG    | async_fix.infrastructure.fix_msg_worker:process:122 - RECV [Worker:FIX.4.4:live.b2broker.1059554:TRADE:cServer:TRADE] <<<, MsgType: LOGOUT, Seq: 1, 8=FIX.4.4|9=113|35=5|34=1|49=cServer|50=TRADE|52=20240506-09:19:44.322|56=live.b2broker.1059554|57=TRADE|58=RET_ACCOUNT_DISABLED|10=061|