Can't route request

Created at 24 Oct 2023, 16:18

Joined 17.01.2022

Can't route request
24 Oct 2023, 16:18

Hi All,

I know that a similar thread have already been posted where a password change solved the problem, but not in this case.

This is the outgoing message:

8=FIX.4.49=14935=A34=149=live.ctrader.***acc_number***52=20231024-16:11:47.83556=cServer50=APP_TRADE_SESSION57=TRADE98=0108=30141=Y553=***acc_number***554=**fix api password, not login password***10=238

This is the response:

8=FIX.4.49=12335=534=149=cServer50=QUOTE52=20231024-16:11:48.07056=live.ctrader.***acc_number***57=APP_QUOTE_SESSION58=Can't route request10=038

Does anyone have any idea what could be the issue?

Thank you for your help in advance.

@mr.Gekko

Replies

Spotware
25 Oct 2023, 06:45

Dear trader,

Thank you for reporting this issue. Can you please let us know the broker you are using and the account number?

Best regards,

@Spotware

mr.Gekko
25 Oct 2023, 08:05

RE: Can't route request

Spotware said:

Dear trader,
Thank you for reporting this issue. Can you please let us know the broker you are using and the account number?
Best regards,

It is ANANDA, 1000157.

@mr.Gekko

Spotware
27 Oct 2023, 09:23

Dear trader,

It seems like a bug of the desktop application. Please use SenderCompID=live.ananda.acc_number instead until it is resolved.

@Spotware

mr.Gekko
30 Oct 2023, 11:16

RE: RE: Can't route request

mr.Gekko said:

Spotware said:
Dear trader,
Thank you for reporting this issue. Can you please let us know the broker you are using and the account number?
Best regards,
It is ANANDA, 1000157.

Hi Support,

So is the issue on the broker side, not on mine?

@mr.Gekko

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