Ticks are not arriving for specific symbols in DEMO account but DO WORK IN LIVE ONE

Created at 23 Aug 2023, 06:20
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obaum1@gmail.com's avatar

obaum1@gmail.com

Joined 06.06.2017

Ticks are not arriving for specific symbols in DEMO account but DO WORK IN LIVE ONE
23 Aug 2023, 06:20


Hey,

I'm using IC Markets as my broker.

When requesting Market Data Request in live account everything works great!!

but if I run the same code in demo account I doesn't.

the below symbols don't return any data or produced any error.

Symbol       Fix ID

NZDCHF     39

NZDCAD     30

EURNZD      26

NZDJPY       21

AUDNZD     20

example of non-working request:

8=FIX.4.49=13835=V49=demo.ctrader.123456756=cServer34=252=20230822-06:52:0757=QUOTE50=QUOTE262=1263=1264=1265=0267=2269=0269=1146=155=3910=116


@obaum1@gmail.com
Replies

Spotware
24 Aug 2023, 04:55

Dear trader,

It seems you are using IC Markets symbol IDs with a Spotware Demo account. Please get the correct IDs using the Security List message or from the cTrader UI.

Best regards,

cTrader Team


@Spotware