Not receiving response from FIX for requests sent after MarketClosed error message

Created at 09 Jun 2021, 16:32
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Francesc

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Joined 14.11.2018

Not receiving response from FIX for requests sent after MarketClosed error message
09 Jun 2021, 16:32

Hi,

We are experiencing some issues after the Market is closed on Fridays.

The problem is that after receiving the first "Market Closed" error message the following requests don't receive any response from FIX, so for those requests when we look at our monitoring system we don't know what has happened with them because we don't see any response from the FIX server.

 

From my point of view I should be getting a "Market Closed" message from fix for each request a do while the market is closed.

Right now I only receive it for the first requests, the following get no response.

 

Could you please assist me on this?

Thank you very much for your time!

@Francesc
Replies

PanagiotisCharalampous
10 Jun 2021, 15:21

Hi Francesc,

You should be getting  a "Market Closed" message from FIX for each request you send while the market is closed. If this is not the case, please provide us with the following.

  • Account number
  • Broker
  • Proxy
  • Message that did not receive a response, alongside with a timestamp.

So that we can investigate further.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

Francesc
16 Jun 2021, 11:29

RE:

PanagiotisCharalampous said:

Hi Francesc,

You should be getting  a "Market Closed" message from FIX for each request you send while the market is closed. If this is not the case, please provide us with the following.

  • Account number
  • Broker
  • Proxy
  • Message that did not receive a response, alongside with a timestamp.

So that we can investigate further.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

Hi Panagiotis,

Thank you very much for your response.

account number: 1071002
broker: icMarkets
Fix message after which we should have received "MarketClosed" error: 8=FIX.4.49=19035=D34=722649=icmarkets.107100250=TRADE52=20210528-21:04:01.50856=CSERVER57=TRADE11=fb3c9ea4-dae3-438d-8114-68b779775d9138=100040=154=155=2060=00010101-00:00:00.000721=7930647410=134
Timestamp: 2021-05-28T21:04:01.508Z UTC

I don't know what do you mean by Proxy, is it something related to our broker/account?

Thank you very much!

Regards,

Francesc

@Francesc

PanagiotisCharalampous
16 Jun 2021, 11:52 ( Updated at: 21 Dec 2023, 09:22 )

Hi Francesc,

We need the host name of the proxy you are connecting to. See below

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

Francesc
18 Jun 2021, 16:38

RE:

Hi Panagiotis,

Thank you very much for your indication. The proxy is: h24.p.ctrader.com

Kind Regards,

Francesc

 

@Francesc

PanagiotisCharalampous
22 Jun 2021, 07:56

Hi Francesc,

After further investigation, on that date there were no connections related to the mentioned account account on h24.p.ctrader.com. Nevertheless, there were connections on h44.p.ctrader.com. At 2021-05-28 20:59:31.038, you got disconnected and reconnected back at 2021-05-28 21:14:26.416. Hence the server didn't receive any requests from you during that time period, thus did not respond to any message.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

@PanagiotisCharalampous
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