Delay in connection

Created at 19 May 2021, 18:02
Subscribe
How’s your experience with the cTrader Platform?
Your feedback is crucial to cTrader's development. Please take a few seconds to share your opinion and help us improve your trading experience. Thanks!
NA

naghi.dan.mihai

Follow

Joined 19.05.2021

Delay in connection
19 May 2021, 18:02

I have about 200 ms delay when connecting via FIX API to my Varianse cTrader account. I talked with them and they say that the account is connecting automatically to the closest server. But this does not seem to be the case, even a test request takes over 200 ms to get a response to and I use a server in LD4. Do you need something from me to look into this?

@naghi.dan.mihai
Replies

naghi.dan.mihai
26 May 2021, 19:11

Delay in connection

Could you provide any update regarding my issue?

@naghi.dan.mihai

PanagiotisCharalampous
27 May 2021, 09:23 ( Updated at: 21 Dec 2023, 09:22 )

Hi there,

We cannot reproduce such a behavior neither we had any other complaints. I am connecting to Varianse London proxy from Cyprus without any notable delay. See below

Can you send us the relevant screenshot from your cTrader application? Also can you confirm you are using the same host as the one suggested by cTrader?

Best Regards,

Panagiotis 

Join us on Telegram

 

@PanagiotisCharalampous
Copyright © 2024 Spotware Systems Ltd. All rights reserved.
The services provided by Spotware Systems Ltd. are not available to citizens or residents of the USA. Neither is the information on our websites directed toward soliciting citizens or residents of the USA.