Market Data Snapshot/Full Refresh experiencing data loss

Created at 27 Aug 2017, 23:48
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AL

ales.sobotka@gmail.com

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Joined 17.08.2017

Market Data Snapshot/Full Refresh experiencing data loss
27 Aug 2017, 23:48

We have the following problem:

- connection is established

- we placed trades and need to monitor price in order to be able to decide what to do next

- from time to time we experience loss of data feed without any particular error or message

Could you please suggest where the issue could be or how to address it ?

Any advise is welcome!

Thanks, Alex

@ales.sobotka@gmail.com
Replies

Spotware
28 Aug 2017, 10:57

Hi ales.sobotka@gmail.com,

Thanks for posting your issue in the forum. Do you mean that some data is missing or that the connection is interrupted? If the connection is interrupted, make sure that you are sending/receiving heartbeats to/from the server. 

Best Regards,

cTrader Team

@Spotware

ales.sobotka@gmail.com
30 Aug 2017, 11:36

RE:

Hi,

Thanks for your reply. FYI, we have solved this issue by adjusting our infrasturucture as the problem was on our side as discovered. 

Best Regards, Alex

 

Spotware said:

Hi ales.sobotka@gmail.com,

Thanks for posting your issue in the forum. Do you mean that some data is missing or that the connection is interrupted? If the connection is interrupted, make sure that you are sending/receiving heartbeats to/from the server. 

Best Regards,

cTrader Team

 

@ales.sobotka@gmail.com

Spotware
30 Aug 2017, 11:55

Hi Alex,

Thanks for updating us. We are glad that the issue has been resolved.

Best Regards,

cTrader Team

@Spotware
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