High Memory Usage in Browser before Crashing
High Memory Usage in Browser before Crashing
07 Dec 2024, 00:59
In Chrome browser, Ctrader's memory usage stacks up overtime up until it gets to a few GB then end up crashing. This only started happening since the newest update, I've been using cTrader Web for 5 years and didn't have it before.
Replies
steevelitalien
09 Dec 2024, 12:48
( Updated at: 09 Dec 2024, 12:51 )
Same thing for me
it does the same to me. Adding to that, it deletes all my advanced protections I have send messages to C trader but no one came back to me with this. I hope they are gonna do something about it.
@steevelitalien
rcbracknagh
09 Dec 2024, 19:42
( Updated at: 10 Dec 2024, 06:03 )
RE: Same thing for me
steevelitalien said:
it does the same to me. Adding to that, it deletes all my advanced protections I have send messages to C trader but no one came back to me with this. I hope they are gonna do something about it.
Exact same for me, Thought it was Chrome and tried Safari on my mac - no change and then also used Chrome on my VPS and the same.. happens multiple times and have to reload the browser page and redo the advanced protection, missed opportunities doesn't help the case either :(
@rcbracknagh
rcbracknagh
09 Dec 2024, 19:42
( Updated at: 10 Dec 2024, 06:03 )
RE: Same thing for me
it does the same to me. Adding to that, it deletes all my advanced protections I have send messages to C trader but no one came back to me with this. I hope they are gonna do something about it.
@rcbracknagh
Jman
10 Dec 2024, 12:03
( Updated at: 10 Dec 2024, 13:43 )
same issue here, I reported this within the cTrader report tool today
Firefox browser: after 1 h having cTrader open, RAM usage is up to 4 GB
Brave broser: after 1 h having cTrader open, RAM usage is up to 2.5 GB
both browsers are freezing → the cTrater tabs do not respond at any time
attached screenshot shows eating the memory:
Web Content is FIREFOX → 5.4 GB of RAM
Brave browser → 3.7 GB of RAM
@Jman
PanagiotisCharalampous
09 Dec 2024, 06:37
Hi there,
Thank you for reporting this issue. Unfortunately we were not able to reproduce this behavior. Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.
Best regards,
Panagiotis
@PanagiotisCharalampous