Unable to save favourite settings on Ctrader web

Created at 06 Dec 2024, 14:42
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Fedelt

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Joined 27.07.2024

Unable to save favourite settings on Ctrader web
06 Dec 2024, 14:42

Hi There 

I do not understand why every time I log out I lose all the templates and favourite settings and Ctrader gets back to factory version ( template, quick trade, hotkeys, drawing settings). This happens even if I save the workspace I am working on.

Thank you

@Fedelt
Replies

PanagiotisCharalampous
09 Dec 2024, 06:23

Hi there,

This is a known issue and it will be resolved in an upcoming update.

Best regards,

Panagiotis

@PanagiotisCharalampous

... Deleted by UFO ...

alvaro.steiger
28 Jan 2025, 18:54 ( Updated at: 14 Feb 2025, 18:20 )

RE: Unable to save favourite settings on Ctrader web

Same problem here. Do you have a date for it to be fixed?

PanagiotisCharalampous said: 

Hi there,

This is a known issue and it will be resolved in an upcoming update.

Best regards,

Panagiotis

 

@alvaro.steiger

Routik
31 Jan 2025, 07:47 ( Updated at: 14 Feb 2025, 18:18 )

RE: Unable to save favourite settings on Ctrader web

PanagiotisCharalampous said: 

Hi there,

This is a known issue and it will be resolved in an upcoming update.

Best regards,

Panagiotis

 Please any idea when exactly is the upcoming update that will fix this?

@Routik
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