Impossible to save charts models

Created at 12 Nov 2024, 20:59
How’s your experience with the cTrader Platform?
Your feedback is crucial to cTrader's development. Please take a few seconds to share your opinion and help us improve your trading experience. Thanks!
F3

f3nryll

Joined 30.08.2024

Impossible to save charts models
12 Nov 2024, 20:59


Hi,

It is currently impossible to save new graphic models. These disappear as soon as I reconnect or refresh the web page.


@f3nryll
Replies

PanagiotisCharalampous
13 Nov 2024, 06:38

Hi there,

Can you record a video demonstrating what exactly is happening?

Best regards,

Panagiotis


@PanagiotisCharalampous

f3nryll
13 Nov 2024, 16:44 ( Updated at: 14 Nov 2024, 06:34 )

RE: Impossible to save charts models

PanagiotisCharalampous said: 

Hi there,

Can you record a video demonstrating what exactly is happening?

Best regards,

Panagiotis

https://drive.google.com/file/d/14eP04mOEHZhxJ0Shv4MKpJvKFv3rxAt1/view?usp=drive_link


@f3nryll

PanagiotisCharalampous
14 Nov 2024, 07:02

RE: RE: Impossible to save charts models

f3nryll said: 

PanagiotisCharalampous said: 

Hi there,

Can you record a video demonstrating what exactly is happening?

Best regards,

Panagiotis

https://drive.google.com/file/d/14eP04mOEHZhxJ0Shv4MKpJvKFv3rxAt1/view?usp=drive_link

Hi there,

Thank you. The product team will investigate this issue and resolve it in an upcoming update.

Best regards,

Panagiotis


@PanagiotisCharalampous