Updated email address

Created at 25 Sep 2024, 17:11
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gravytrain17

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Joined 12.03.2024

Updated email address
25 Sep 2024, 17:11

Hi there,

I recently signed up to a new broker and unfortunetly made a mistake with my email address which they have corrected for me. This has resulted in my ctrader confirmation email being sent to the wrong address when I opened the account with the broker. How do I go about getting my account linked to my correct email address?
I asked them and they said that they aren't able to resend the ctrader email for my account to my correct address as they don't control those emails.

@gravytrain17
Replies

PanagiotisCharalampous
26 Sep 2024, 05:10

Hi there,

You need to create a cTrader ID with the correct email address and ask your broker to link your accounts to the new cTrader ID.

Best regards,

Panagiotis

@PanagiotisCharalampous

gravytrain17
26 Sep 2024, 17:28 ( Updated at: 27 Sep 2024, 05:16 )

RE: Updated email address

PanagiotisCharalampous said: 

Hi there,

You need to create a cTrader ID with the correct email address and ask your broker to link your accounts to the new cTrader ID.

Best regards,

Panagiotis

Thanks for the prompt reply. 
What I don't understand is that I am getting emails from cTrader.com to my correct email address with my account statement. If the account is not linked, surely I would not receive those emails?
Which makes me wonder why I can't see my account when logging into cTrader.

@gravytrain17

PanagiotisCharalampous
27 Sep 2024, 05:31

RE: RE: Updated email address

gravytrain17 said: 

PanagiotisCharalampous said: 

Hi there,

You need to create a cTrader ID with the correct email address and ask your broker to link your accounts to the new cTrader ID.

Best regards,

Panagiotis

Thanks for the prompt reply. 
What I don't understand is that I am getting emails from cTrader.com to my correct email address with my account statement. If the account is not linked, surely I would not receive those emails?
Which makes me wonder why I can't see my account when logging into cTrader.

Hi there,

You can see which accounts are linked to your correct cTrader ID in the link below

https://id.ctrader.com/my/settings/accounts

If your account is listed there but does not show on the cTrader platform, then you need to talk to your broker

Best regards,

Panagiotis

@PanagiotisCharalampous

gravytrain17
27 Sep 2024, 18:12 ( Updated at: 28 Sep 2024, 06:28 )

RE: RE: RE: Updated email address

PanagiotisCharalampous said: 

gravytrain17 said: 

PanagiotisCharalampous said: 

Hi there,

You need to create a cTrader ID with the correct email address and ask your broker to link your accounts to the new cTrader ID.

Best regards,

Panagiotis

Thanks for the prompt reply. 
What I don't understand is that I am getting emails from cTrader.com to my correct email address with my account statement. If the account is not linked, surely I would not receive those emails?
Which makes me wonder why I can't see my account when logging into cTrader.

Hi there,

You can see which accounts are linked to your correct cTrader ID in the link below

https://id.ctrader.com/my/settings/accounts

If your account is listed there but does not show on the cTrader platform, then you need to talk to your broker

Best regards,

Panagiotis

Thanks again,
I followed the link and the account is not listed there. The only one listed is my old trading account with another broker. I also logged out and logged in again to double check and it's not there.  What is puzzling is I got an email from cTrader with this cTrader ID showing my statement with my current broker and current account. So it appears to be linked somewhere however it's not showing up in my cTrader profile and account settings.

@gravytrain17

PanagiotisCharalampous
30 Sep 2024, 06:00

RE: RE: RE: RE: Updated email address

gravytrain17 said: 

PanagiotisCharalampous said: 

gravytrain17 said: 

PanagiotisCharalampous said: 

Hi there,

You need to create a cTrader ID with the correct email address and ask your broker to link your accounts to the new cTrader ID.

Best regards,

Panagiotis

Thanks for the prompt reply. 
What I don't understand is that I am getting emails from cTrader.com to my correct email address with my account statement. If the account is not linked, surely I would not receive those emails?
Which makes me wonder why I can't see my account when logging into cTrader.

Hi there,

You can see which accounts are linked to your correct cTrader ID in the link below

https://id.ctrader.com/my/settings/accounts

If your account is listed there but does not show on the cTrader platform, then you need to talk to your broker

Best regards,

Panagiotis

Thanks again,
I followed the link and the account is not listed there. The only one listed is my old trading account with another broker. I also logged out and logged in again to double check and it's not there.  What is puzzling is I got an email from cTrader with this cTrader ID showing my statement with my current broker and current account. So it appears to be linked somewhere however it's not showing up in my cTrader profile and account settings.

Hi there,

Can you share screenshots demonstrating this i.e. the email you received and the account not showing in the relevant list? In your screenshots, your email address, the account numbers and the cTrader ID need to be evident.

Best regards,

Panagiotis

@PanagiotisCharalampous

gravytrain17
30 Sep 2024, 17:46 ( Updated at: 01 Oct 2024, 06:07 )

RE: RE: RE: RE: RE: Updated email address

PanagiotisCharalampous said: 

gravytrain17 said: 

PanagiotisCharalampous said: 

gravytrain17 said: 

PanagiotisCharalampous said: 

Hi there,

You need to create a cTrader ID with the correct email address and ask your broker to link your accounts to the new cTrader ID.

Best regards,

Panagiotis

Thanks for the prompt reply. 
What I don't understand is that I am getting emails from cTrader.com to my correct email address with my account statement. If the account is not linked, surely I would not receive those emails?
Which makes me wonder why I can't see my account when logging into cTrader.

Hi there,

You can see which accounts are linked to your correct cTrader ID in the link below

https://id.ctrader.com/my/settings/accounts

If your account is listed there but does not show on the cTrader platform, then you need to talk to your broker

Best regards,

Panagiotis

Thanks again,
I followed the link and the account is not listed there. The only one listed is my old trading account with another broker. I also logged out and logged in again to double check and it's not there.  What is puzzling is I got an email from cTrader with this cTrader ID showing my statement with my current broker and current account. So it appears to be linked somewhere however it's not showing up in my cTrader profile and account settings.

Hi there,

Can you share screenshots demonstrating this i.e. the email you received and the account not showing in the relevant list? In your screenshots, your email address, the account numbers and the cTrader ID need to be evident.

Best regards,

Panagiotis

Hi Panagiotis,

Sure thing, is there an email address that I can send the screenshots to. I'd prefer not having my account information visible on a public forum.

 

Kind regards,

 

Dean

@gravytrain17

PanagiotisCharalampous
01 Oct 2024, 06:24

RE: RE: RE: RE: RE: RE: Updated email address

gravytrain17 said: 

PanagiotisCharalampous said: 

gravytrain17 said: 

PanagiotisCharalampous said: 

gravytrain17 said: 

PanagiotisCharalampous said: 

Hi there,

You need to create a cTrader ID with the correct email address and ask your broker to link your accounts to the new cTrader ID.

Best regards,

Panagiotis

Thanks for the prompt reply. 
What I don't understand is that I am getting emails from cTrader.com to my correct email address with my account statement. If the account is not linked, surely I would not receive those emails?
Which makes me wonder why I can't see my account when logging into cTrader.

Hi there,

You can see which accounts are linked to your correct cTrader ID in the link below

https://id.ctrader.com/my/settings/accounts

If your account is listed there but does not show on the cTrader platform, then you need to talk to your broker

Best regards,

Panagiotis

Thanks again,
I followed the link and the account is not listed there. The only one listed is my old trading account with another broker. I also logged out and logged in again to double check and it's not there.  What is puzzling is I got an email from cTrader with this cTrader ID showing my statement with my current broker and current account. So it appears to be linked somewhere however it's not showing up in my cTrader profile and account settings.

Hi there,

Can you share screenshots demonstrating this i.e. the email you received and the account not showing in the relevant list? In your screenshots, your email address, the account numbers and the cTrader ID need to be evident.

Best regards,

Panagiotis

Hi Panagiotis,

Sure thing, is there an email address that I can send the screenshots to. I'd prefer not having my account information visible on a public forum.

 

Kind regards,

 

Dean

Hi Dean,

Send them to community@ctrader.com

Best regards,

Panagiotis

@PanagiotisCharalampous

gravytrain17
07 Oct 2024, 17:43

RE: RE: RE: RE: RE: RE: RE: Updated email address

Thanks, I've sent them to that email address.

Please let me know if you require anything else.

 

Kind regards,

 

Dean

 

@gravytrain17

PanagiotisCharalampous
08 Oct 2024, 05:17

RE: RE: RE: RE: RE: RE: RE: RE: Updated email address

gravytrain17 said: 

Thanks, I've sent them to that email address.

Please let me know if you require anything else.

 

Kind regards,

 

Dean

 

Hi Dean, 

We have responded to your email.

Best regards,

Panagiotis

@PanagiotisCharalampous
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