CTrader Web - issue with charts

PanagiotisCharalampous
11 Sep 2024, 05:42

Hi there,

I always had a one-click trading option on, I never had a confirmation pop-up window. It was changed to my surprise.

You can set it back to one click in Settings > QuickTrade

Charts sometimes do refresh by themselves.

It can happen when there is a disconnection and reconnection

Squeezed charts. To replicate this scenario: Open CTrader Web - Google Chrome - (I had 8 charts), go to another app like Gmail - and come back after x minutes, CTrader will refresh the charts and there will be a squeeze or it will refresh all charts. 

Can you please record a video demonstrating this happening?

Best regards,

Panagiotis

Teflon
11 Sep 2024, 07:00 ( Updated at: 12 Sep 2024, 09:01 )

RE: CTrader Web - issue with charts

PanagiotisCharalampous said: 

Hi there,

I always had a one-click trading option on, I never had a confirmation pop-up window. It was changed to my surprise.

You can set it back to one click in Settings > QuickTrade

Charts sometimes do refresh by themselves.

It can happen when there is a disconnection and reconnection

I am testing FXPRO edge platform https://edge.fxpro.co.uk/

I have a test account there. 

It is an instance of CTrader. 

The connection is stable all the time. 

And the chart issue never occurred there, I do run 12 charts there. 

Squeezed charts. To replicate this scenario: Open CTrader Web - Google Chrome - (I had 8 charts), go to another app like Gmail - and come back after x minutes, CTrader will refresh the charts and there will be a squeeze or it will refresh all charts. 

Can you please record a video demonstrating this happening?

Once I have it I will come back to it. 

The issue happens on a random basis.

I do not know what triggers it. 

From my side, I switch tabs between different apps/websites in Google Chrome.

Best regards,

Panagiotis

 

Teflon
11 Sep 2024, 07:10 ( Updated at: 12 Sep 2024, 09:37 )

RE: CTrader Web - issue with charts

I added three pictures here:

PanagiotisCharalampous
12 Sep 2024, 09:05

RE: RE: CTrader Web - issue with charts

Teflon said: 

I added three pictures here:

No pictures posted and FxPro edge is not cTrader. If you have issues with FxPro Edge, please talk to them

Teflon
12 Sep 2024, 09:39

RE: RE: RE: CTrader Web - issue with charts

PanagiotisCharalampous said: 

Teflon said: 

I added three pictures here:

No pictures posted and FxPro edge is not cTrader. If you have issues with FxPro Edge, please talk to them

Please share email, I will send you pictures.

I made two attempts to publish it here.  

I added pictures - used functionality from top right menu (three dots), clicked save.

PanagiotisCharalampous
12 Sep 2024, 12:17

RE: RE: RE: RE: CTrader Web - issue with charts

Teflon said: 

PanagiotisCharalampous said: 

Teflon said: 

I added three pictures here:

No pictures posted and FxPro edge is not cTrader. If you have issues with FxPro Edge, please talk to them

Please share email, I will send you pictures.

I made two attempts to publish it here.  

I added pictures - used functionality from top right menu (three dots), clicked save.

Please send them to community@ctrader.com