cTrader web not working

Created at 27 May 2024, 05:15

Joined 09.04.2024

cTrader web not working
27 May 2024, 05:15

When opening the cTrader web page, the page doesn't load up. After several attempts at refreshing the page (usually about 20 minutes) then it usually works. This has been happening regularly for the past 3 weeks at least.

The app on the iphone, however, doesn't seem to be having this problem. It loads up fine.

@GMC_08

Replies

PanagiotisCharalampous
27 May 2024, 05:39

Hi there,

Can you record a video demonstrating this happening?

Best regards,

Panagiotis

@PanagiotisCharalampous

GMC_08
27 May 2024, 07:35 ( Updated at: 27 May 2024, 11:23 )

RE: cTrader web not working

PanagiotisCharalampous said:

Hi there,
Can you record a video demonstrating this happening?
Best regards,
Panagiotis

Can you see this?

https://gyazo.com/dd63078391437c5fb056250825a15ae1

If not, just give me your email and I can share it in the email.

@GMC_08

PanagiotisCharalampous
27 May 2024, 11:29

Thank you, it works fine for me and there was no similar report, so it seems like a local issue. Try refreshing using Ctrl+F5 in case something has been cached

@PanagiotisCharalampous

zstiziano
30 May 2024, 18:56 ( Updated at: 31 May 2024, 05:27 )

RE: cTrader web not working

PanagiotisCharalampous said:

Thank you, it works fine for me and there was no similar report, so it seems like a local issue. Try refreshing using Ctrl+F5 in case something has been cached

same problem for me too. how can I solve it?

@zstiziano

ekalyvio
31 May 2024, 08:17

RE: cTrader web not working

PanagiotisCharalampous said:

Thank you, it works fine for me and there was no similar report, so it seems like a local issue. Try refreshing using Ctrl+F5 in case something has been cached

same problem for me too. how can I solve it ؟؟

@ekalyvio

luca.antonio.genovese
31 May 2024, 08:53 ( Updated at: 31 May 2024, 11:52 )

RE: cTrader web not working

PanagiotisCharalampous said:

Thank you, it works fine for me and there was no similar report, so it seems like a local issue. Try refreshing using Ctrl+F5 in case something has been cached

Same for me, I also tried deleting cookies and clearing caches, it didn't work.

@luca.antonio.genovese

GMC_08
31 May 2024, 09:54 ( Updated at: 31 May 2024, 10:03 )

RE: cTrader web not working

PanagiotisCharalampous said:

Thank you, it works fine for me and there was no similar report, so it seems like a local issue. Try refreshing using Ctrl+F5 in case something has been cached

As I wrote in my first post, I did refresh it several times, however the page does NOT load. EVERY day when I log in, it takes at least 20-30 mins to properly load the page.

I have also checked my internet connection and it s running fine.

According to other comments, it does look like I'm not the only one with this problem.

Also, often times I get this message when logging into cTrader web page.

@GMC_08

Ummytto
31 May 2024, 11:51 ( Updated at: 31 May 2024, 11:52 )

The same is happening here with me.

@Ummytto

PanagiotisCharalampous
31 May 2024, 11:53

Hi all,

This issue should have been resolved now. Please clear your cache (Ctrl+Shift+R for Windows, Shift+R for Mac) and try again.

Best regards,

Panagiotis

@PanagiotisCharalampous

teewop36
31 May 2024, 20:11 ( Updated at: 02 Jun 2024, 11:13 )

RE: cTrader web not working

PanagiotisCharalampous said:

Hi all,
This issue should have been resolved now. Please clear your cache (Ctrl+Shift+R for Windows, Shift+R for Mac) and try again.
Best regards,
Panagiotis

hi im currently dealing with this issue on mac and shift + r hasn't worked

@teewop36

azimabdul.1983
03 Jun 2024, 06:47 ( Updated at: 03 Jun 2024, 10:53 )

cTrader Web Not Working

I have the same problem, the page opens but nothing happens. Refreshing and clearing cache does not work, I have also tried this on 4 different browsers and not working on any browser for me.

@azimabdul.1983

anouarlachkarforex
03 Jun 2024, 09:00 ( Updated at: 03 Jun 2024, 10:53 )

I have the same problem. deleted cache, tried different browser. Refreshed 20x. When will this be resolved. I see I'm not the only one.

@anouarlachkarforex

GMC_08
03 Jun 2024, 09:03

RE: cTrader web not working

PanagiotisCharalampous said:

Hi all,
This issue should have been resolved now. Please clear your cache (Ctrl+Shift+R for Windows, Shift+R for Mac) and try again.
Best regards,
Panagiotis

I still got the exact same problem…

@GMC_08

GMC_08
07 Jun 2024, 03:08

RE: RE: cTrader web not working

GMC_08 said:

PanagiotisCharalampous said:
Hi all,
This issue should have been resolved now. Please clear your cache (Ctrl+Shift+R for Windows, Shift+R for Mac) and try again.
Best regards,
Panagiotis
I still got the exact same problem…

Is there any real update on this?? The problem is only getting worse. When opening cTrader web now the page does NOT load up AT ALL. It keeps loading without ever completing the refresh. This is getting ridiculous.

@GMC_08

PanagiotisCharalampous
07 Jun 2024, 06:44

RE: RE: RE: cTrader web not working

GMC_08 said:

GMC_08 said:
PanagiotisCharalampous said:
Hi all,
This issue should have been resolved now. Please clear your cache (Ctrl+Shift+R for Windows, Shift+R for Mac) and try again.
Best regards,
Panagiotis
I still got the exact same problem…
Is there any real update on this?? The problem is only getting worse. When opening cTrader web now the page does NOT load up AT ALL. It keeps loading without ever completing the refresh. This is getting ridiculous.

Please make sure your cache has been cleared. All reports we had have been resolved after the cache was properly cleared

@PanagiotisCharalampous

Copyright © 2024 Spotware Systems Ltd. All rights reserved.
The services provided by Spotware Systems Ltd. are not available to citizens or residents of the USA. Neither is the information on our websites directed toward soliciting citizens or residents of the USA.