Ctrader Web chart issues

Created at 09 Feb 2024, 08:00
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BO

box+app.ctrader.com

Joined 09.02.2024

Ctrader Web chart issues
09 Feb 2024, 08:00


Hi,

I am using Ctrader on Brave version v1.62.162 (latest). Everything seems to be working fine except the chart. Most often than not, I am not able to click on the existing drawings on the chart, alerts or positions. Hovering over them does not seem to trigger any action. This behavior is persistent but highly irregular. For example, with a position and 2 alerts on the chart, one alert may work properly (that is, hovering over it will produce additional buttons to move/share/delete it) and the other alert won't react to the mouse hover. Hovering over the position may show your PnL and additional actions only to stop working a few seconds later. All issues can be fixed by reloading the page or switching to another symbol, but the problems randomly return within a few seconds. Being in Japan and having both a good Internet connection and a powerful PC, I can't think of any other reason for this than compatibility with the browser (which I would very much not want to change just for Ctrader). 

Thank you for the help in advance

 


@box+app.ctrader.com
Replies

PanagiotisCharalampous
10 Feb 2024, 08:12

Hi there,

Unfortunately this browser is not supported by cTrader.

Best regards,

Panagiotis


@PanagiotisCharalampous

box+app.ctrader.com
11 Feb 2024, 01:02 ( Updated at: 11 Feb 2024, 07:06 )

RE: Ctrader Web chart issues

PanagiotisCharalampous said: 

Hi there,

Unfortunately this browser is not supported by cTrader.

Best regards,

Panagiotis

Thank you for the reply. Where can I see a list of supported browsers? 


@box+app.ctrader.com

PanagiotisCharalampous
11 Feb 2024, 07:08

RE: RE: Ctrader Web chart issues

box+app.ctrader.com said: 

PanagiotisCharalampous said: 

Hi there,

Unfortunately this browser is not supported by cTrader.

Best regards,

Panagiotis

Thank you for the reply. Where can I see a list of supported browsers? 

Here you go

https://help.ctrader.com/ctrader-web/#browser-versions-supported


@PanagiotisCharalampous