Stoploss wrongfully fullfilled because of downtime in ctrader

Created at 04 Dec 2023, 17:27
Subscribe
How’s your experience with the cTrader Platform?
Your feedback is crucial to cTrader's development. Please take a few seconds to share your opinion and help us improve your trading experience. Thanks!
HU

hussum1

Follow

Joined 17.05.2023

Stoploss wrongfully fullfilled because of downtime in ctrader
04 Dec 2023, 17:27

Hi,

The platform has been down for more than an hour just a while back. Due to this error on your side, a stoploss was filled during the outage time, which is unfortunate and at a loss of 169.62 pips. I want you to take action against this and reimburse at least the loss of this trade. Here are the details of the trade:

DealID: DID25972905
Opening time: 04/12/2023 16:26:05.209 (UTC+1)
Closing time: 04/12/2023 17:50:00.819 (UTC+1)

Please take immediate and appropriate action to reverse this loss at your earliest convenience. Thank you
Best regards,

Hussam Hadi

@hussum1
Replies

PanagiotisCharalampous
05 Dec 2023, 06:46

Hi Hussam,

You should contact your broker regarding this matter.

Best regards,

Panagiotis

@PanagiotisCharalampous

hussum1
05 Dec 2023, 14:59 ( Updated at: 06 Dec 2023, 06:16 )

RE: Stoploss wrongfully fullfilled because of downtime in ctrader

Hi,

this is not a broker issue. I couldn't even login at ctrader, making it a problem at your end, not my broker.

PanagiotisCharalampous said: 

Hi Hussam,

You should contact your broker regarding this matter.

Best regards,

Panagiotis

 

@hussum1

PanagiotisCharalampous
06 Dec 2023, 06:51

Hi Hussam,

You have a business relationship with your broker, not with cTrader. Please talk to your broker.

Best regards,

Panagiotis

@PanagiotisCharalampous

hussum1
06 Dec 2023, 07:25

RE: Stoploss wrongfully fullfilled because of downtime in ctrader

Hi,

you don't seem to understand the problem!! I was unable to login to close the trade. Please let your manager help you out with this. I was having a technical issue on ctrader side. I couldn't login, and the login is handled by ctrader, not a broker.

 

PanagiotisCharalampous said: 

Hi Hussam,

You have a business relationship with your broker, not with cTrader. Please talk to your broker.

Best regards,

Panagiotis

 

@hussum1
Copyright © 2024 Spotware Systems Ltd. All rights reserved.
The services provided by Spotware Systems Ltd. are not available to citizens or residents of the USA. Neither is the information on our websites directed toward soliciting citizens or residents of the USA.