Pivot lines in difference positions on two charts of the same currency pair.

roan.is
01 Mar 2022, 12:19

This needs to be fixed today, please. The charts need to always be accurate and at the moment the pivot points are wrong.

PanagiotisCharalampous
01 Mar 2022, 14:21

Hi roan.is,

This is by design. Pivot Points take as input the underlying chart and candle types. Hence it is expected that the results will be different.

Best Regards,

Panagiotis 

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roan.is
01 Mar 2022, 15:15

Hi Panagiotis,

The pivot points take input from the price. The price is the same whichever candle type you use. The pivot point results will not be different because of candle type. For months I have been using pivot points with different candles and the pivot points have always been in the correct position.

Suddenly today there is a difference. Why?? The pivot points today are wrong. I have also checked online for the correct pivot point values for EUR/USD and the ones you have on the cTrader charts are wrong and they also differ between candle types. This needs to be fixed immediately because people rely on your charts to be accurate when risking their money trading. 

Please double check this immediately with the Product Team and ensure that the pivot points are fixed and are 100% accurate. Please provide me with that confirmation today.

I look forward to your response, 

Thanks and best regards, 

Roan

PanagiotisCharalampous
01 Mar 2022, 15:30

Hi roan.is,

As explained above, this is by design. Check the formula for pivot points here. Heikin Ashi charts have different OHLC values than standard bars, hence the results will be pivot points for heikin ashi charts will be different.

Best Regards,

Panagiotis 

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roan.is
01 Mar 2022, 15:52

Hi Panagiotis,

The pivot points have been aligned on different candle types for months. So its confusing why they changed today.

But if you are sure there are no errors with any charts' pivot point formulas, then I will accept the explanation. Please can you confirm.

Thank you,

Kind regards, 

Roan

PanagiotisCharalampous
01 Mar 2022, 15:58

Hi roan.is,

If this was the case in the past, then it was probably a bug that was fixed. Out of curiosity, I also checked TradingView and they do the same thing.

Best Regards,

Panagiotis 

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roan.is
01 Mar 2022, 16:13

Hi Panagiotis, 

Ok, thank you. I will take this into consideration for my trading moving forward. 

Thanks and kind regards, 

Roan