Moving average doesn't update on change of timeframe

Created at 22 Feb 2022, 10:19
Subscribe
How’s your experience with the cTrader Platform?
Your feedback is crucial to cTrader's development. Please take a few seconds to share your opinion and help us improve your trading experience. Thanks!
scalping382's avatar

scalping382

Follow

Joined 11.07.2021

Moving average doesn't update on change of timeframe
22 Feb 2022, 10:19

Hello,

There is a problem with moving averages not updating when changing timeframes, and I need to hit Refresh. Please see video attached.

 

 

@scalping382
Replies

PanagiotisCharalampous
22 Feb 2022, 11:50

Hi peak2020,

We were not able to reproduce this issue. Are you able to reproduce this consistently? If yes, are you available for a TeamViewer session where an engineer can inspect the issue on your computer?

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

@PanagiotisCharalampous

scalping382
25 Feb 2022, 09:27

RE:

Hello,

Sorry, but because of security I can't allow access to my computer via TeamViewer. The problem is somewhat consistent as shown in the attached video and on top of that as you can also see in the attached video, when right-clicking in lower part of a chart, sometimes the menu dropdown goes down and outside the screen. I have tried clearing browser history, cookies and all the standard procedures multiple times but it doesn't seem to help.

 

@scalping382
Copyright © 2024 Spotware Systems Ltd. All rights reserved.
cTrader Ltd offers through its group of companies the cTrader platform. The information on this website is for general informational purposes only and does not constitute financial or investment advice. cTrader does not solicit retail investors. Reliance on this information is at your own risk.