cTrader Web 4.2 crashes every 10 mins

Created at 18 Feb 2022, 11:50
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RO

roan.is

Joined 14.08.2018

cTrader Web 4.2 crashes every 10 mins
18 Feb 2022, 11:50


Hello, I have a problem with the Web cTrader. Ever since I got the new 4.2 update, the web page keeps crashing and I get error messages saying: Error code: STATUS BREAKPOINT or Error code: Out of Memory. Obviously, with the page crashing every 10 mins it makes it impossible to trade. I have a desktop with lots of memory and a fast enough processor. Please advise. Thanks Below is a screenshot of one of the messages.


@roan.is
Replies

PanagiotisCharalampous
18 Feb 2022, 12:02

Hi roan.is,

Can you please also send us a screenshot before the crash so that we can see your platform's configuration?

Best Regards,

Panagiotis 

Join us on Telegram and Facebook


@PanagiotisCharalampous

roan.is
18 Feb 2022, 16:45 ( Updated at: 21 Dec 2023, 09:22 )

RE:

Hi Panagiotis, 

Thank you for your reply. Here is a screenshot of my two screens open that I use (It is a double screen screenshot side by side). Only the cTrader web page crashes. I have had this arrangement and the same cTrader configuration for months and there has been no issues until the 4.2 update. I am using Chrome. Interestingly, I have checked on my laptop if the cTrader webpage crashes there aswell, but it does not. Only on the desktop. I have deleted all cache. I have turned off all Chrome extensions. I have updated Windows and Chrome. But the cTrader web page is still crashing on the desk top. I look forward to hearing from you asap because I am not able to trade when the page randomly crashes. Thank you.

 

 

 

 

PanagiotisCharalampous said:

Hi roan.is,

Can you please also send us a screenshot before the crash so that we can see your platform's configuration?

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

 


@roan.is

PanagiotisCharalampous
18 Feb 2022, 17:14

Hi roan.is,

May I ask you to share only the cTrader Web interface? It's impossible to see the details in the screenshot above.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook


@PanagiotisCharalampous

roan.is
18 Feb 2022, 17:42 ( Updated at: 21 Dec 2023, 09:22 )

Hi Panagiotis, 

Yes, Sure no problem. Here is just the cTrader interface as requested. Thank you.

Kind regards, 
Roan


@roan.is