Increased Latency and Reloads

f.pavlic
07 Sep 2021, 08:47 ( Updated at: 21 Dec 2023, 09:22 )

RE:

The same here, Desktop version works fine, Web App not. The problem is that web app _always_ uses the proxy "Hong-Kong-9" although there are faster connections,means less latency, to other proxies. I've done a connection investigation and although another proxy has just a latency of 27 ms, the web app _always_ uses Hong Kong-9. I've already sent my analysis to icmarkets , they told me that they have routed it to Spotware. This was 4 weeks ago. Nothing has happened yet. It is still Hong Kong :-( . See below the screenshot, which shows the connections to several hosts to detect the best proxy settings.

And by the way I've done the same on Chrome, the same results. I've even checked it from a different town and several different internet connections  , the same results.

bobby-hans said:

Hello,

since the update to Ctrader 4.1 I've noticed huge increase in latency. From 17ms before to 140ms now. Doesn't matter which browser is used. Also the webpage constantly reloads if I switch between open tabs which was not the case before the update. This makes the Web version of Ctrader unusable. With the Desktop version of Ctrader everything is still fine, so this can't be an issue on my side. Do you have any idea what could cause this problem? 

Thanks, Bobby

f.pavlic
15 Sep 2021, 21:29

Version 4.1.26 seems to fix the latency and Proxy Problem

I've just checked the web app and realized that version is now 4.1.26. Seems that the proxy problem is fixed and working like it did in the past, the proxy server with the smallest latency value will be used, in my case Amsterdam-4 with a latency of 28 ms currently.

Well done .

Frank

PanagiotisCharalampous
16 Sep 2021, 08:19

Hi Frank,

Nice to hear that.

Best Regards,

Panagiotis 

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f.pavlic
16 Sep 2021, 09:59 ( Updated at: 16 Sep 2021, 11:11 )

Latency Times still not shown

Hi Panagiotis,

web app is running smoothly again but there is still a minor thing , the latency times in the bottom-right corner are still not shown.

Greetings

Frank

f.pavlic
17 Sep 2021, 17:07 ( Updated at: 17 Sep 2021, 17:08 )

display latency values in version 4.1.27 fixed

The web app has been updated to version 4.1.27 and the latency values in the bottom-right corner are back again.

This is minor issue is fixed !

Well done.

Greetings

Frank