cTrader is not loading (different browsers)
cTrader is not loading (different browsers)
04 Aug 2021, 11:58
I have problems with cTraders Web. After Login-windows it is loadind and loading and still grey... I tried different browsers (Windows) with same result. Can anybody help me?
Replies
PanagiotisCharalampous
04 Aug 2021, 12:07
Hi ctid554584,
Can you please try a hard refresh of cTrader Web i.e. press Ctrl+F5 to refresh the page.
Best Regards,
Panagiotis
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@PanagiotisCharalampous
ctid554584
04 Aug 2021, 12:27
Yes I did... same result. also try to clean the cache. I'm using https://ct.icmarkets.com/
@ctid554584
PanagiotisCharalampous
04 Aug 2021, 12:32
Hi ctid554584,
Can you record a video so that we can see what you are looking at?
Best Regards,
Panagiotis
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@PanagiotisCharalampous
ctid554584
04 Aug 2021, 12:35
A first I see the Login-Form, after that it is only grey and two loading circles are moving in the middle (laoding animation). Nothing else...
@ctid554584
ctid554584
04 Aug 2021, 12:37
I tried a different computer: it is working fine. Somehow I have trubles since 3 days on my working pc.
@ctid554584
PanagiotisCharalampous
04 Aug 2021, 14:46
Hi ctid554584,
We will need to arrange a TeamViewer session to inspect this issue on your computer. If you are able to give us access, please contact me at community@spotware.com or on Telegram.
Best Regards,
Panagiotis
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@PanagiotisCharalampous
atirager
09 Aug 2021, 09:52
RE:
PanagiotisCharalampous said:
Hi ctid554584,
We will need to arrange a TeamViewer session to inspect this issue on your computer. If you are able to give us access, please contact me at community@spotware.com or on Telegram.
Best Regards,
Panagiotis
Hello,
Has this issue been resolved? I have the exact same issue since last week, on my home laptop cTrader Web is working fine, but on my work PC it is stuck on loading on 3 different browsers. Before the issue appeared, I have been using cTrader Web on my working PC for several months without problems.
Thank you.
@atirager
PanagiotisCharalampous
09 Aug 2021, 10:07
Hi atirager,
As per the previous post, we will need to arrange a TeamViewer session to inspect this issue on your computer. If you are able to give us access, please contact me at community@spotware.com or on Telegram.
Best Regards,
Panagiotis
Join us on Telegram and Facebook
@PanagiotisCharalampous
ctid554584
10 Aug 2021, 12:55
I checked the console, some errors are: bundle-vendor-connection.a4acd8191a1f41173eb7.js:1 WebSocket connection to 'wss://h55.p.ctrader.com:5034/' failed:
or:
WebSocket connection to '<URL>' failed: WebSocket is closed before the connection is established.
bundle-vendor.aa85c61729d3c0635f1e.js:165 [Violation] 'setInterval' handler took 296ms
Maybe FireWall?
@ctid554584
PanagiotisCharalampous
10 Aug 2021, 13:01
Hi ctid554584,
We managed to connect to atirager and the issue was with his network connection, which was affecting other sites as well. As far as I understand from the messages, it seems to be a similar issue. The application cannot connect to your server. You should check your network configuration.
Best Regards,
Panagiotis
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@PanagiotisCharalampous
PanagiotisCharalampous
10 Aug 2021, 15:20
Hi ctid554584,
You could start from checking the firewall.
Best Regards,
Panagiotis
Join us on Telegram and Facebook
@PanagiotisCharalampous
G.broughton73
01 Sep 2021, 11:26
Same issue
I have the same issue when at work. At home it works fine but not at work (same laptop) Must be work Firewall but is there any ports that need to be opened that I can request to the IT guys?
It actually worked fine up until a few weeks ago.
@G.broughton73
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