Objects Missing (Lines, text) Randomly

Created at 10 May 2021, 10:51
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danieltaylk

Joined 10.05.2021

Objects Missing (Lines, text) Randomly
10 May 2021, 10:51


Hey team Ctrader, this morning when I loaded my Ctrader Web, I lost all my objects ( lines and texts) of many weeks. 
First thing I saw was the pop-up / account information, no login required and the charts then loaded.
This is not the first time the objects went missing as this happened to me. Unfortunately I won't be able to reproduce it as it happens randomly.
From time to time, I do save current Workspace, and its not even loading the last version. The version loaded were many months old. 
What should I do to ensure all the lines and annotation are saved, and my charts wont get reset in the future?


@danieltaylk
Replies

danieltaylk
23 Jun 2021, 08:37

Just happened again. Ctrader web got refreshed on its own, and I lost the workspace I saved.


@danieltaylk

... Deleted by UFO ...

PanagiotisCharalampous
23 Jun 2021, 08:48

Hi danieltaylk,

It is not easy for us to figure out what happened since the information is very limited. We cannot know what caused your chart to refresh. The only workaround I can propose for now is to occasionally save your workspace manually.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook


@PanagiotisCharalampous