Unable to update strategy description
Unable to update strategy description
08 Mar 2021, 05:40
Hi, i would like to highlight on a bug on the Ctrader platform whereby its not able to update new description to strategy. i have tried accessing via web version but to no avail as it keep repeating that it could not detect new changes even i have reword the description.
Thanks.
Replies
ctid2950011
08 Mar 2021, 09:49
RE:
PanagiotisCharalampous said:
Hi ctid2950011,
Can you please explain what is the problem? Can you share some screenshots or maybe a video?
Best Regards,
Panagiotis
Good day,
All strategy providers are able to amend their fees charges and strategy description from time to time. However, for strategy description is currently unable to be edited at all.
Link video as provided.
Thanks
@ctid2950011
PanagiotisCharalampous
08 Mar 2021, 11:07
Hi again,
Unfortunately there is no video
In any case, the description has a limit in characters. Make sure this is not caused because of a too long description.
Best Regards,
Panagiotis
@PanagiotisCharalampous
ctid2950011
09 Mar 2021, 03:35
( Updated at: 21 Dec 2023, 09:22 )
RE:
PanagiotisCharalampous said:
Hi again,
Unfortunately there is no video
In any case, the description has a limit in characters. Make sure this is not caused because of a too long description.
Best Regards,
Panagiotis
Good day,
Please revisit link again. The initial link was wrong.
Thank you.
@ctid2950011
PanagiotisCharalampous
09 Mar 2021, 08:23
Hi ctid2950011,
When you hover over the Save Changes button, you should be getting a message. What does it say?
Best Regards,
Panagiotis
@PanagiotisCharalampous
ctid2950011
09 Mar 2021, 10:28
RE:
PanagiotisCharalampous said:
Hi ctid2950011,
When you hover over the Save Changes button, you should be getting a message. What does it say?
Best Regards,
Panagiotis
Hi, it says unable to detect any changes when at start. Then after i make amendments on description. it shows "Your account for fees should be different from your strategy account if any of your fees are set to positive values.
@ctid2950011
PanagiotisCharalampous
09 Mar 2021, 10:31
Hi ctid2950011,
Thanks. From now and on, you need to have a separate live account to deposit your fees. Therefore ask your broker to create you a new live account and use it to receive your fees.
Best Regards,
Panagiotis
@PanagiotisCharalampous
ctid2950011
09 Mar 2021, 14:25
( Updated at: 21 Dec 2023, 09:22 )
RE:
PanagiotisCharalampous said:
Hi ctid2950011,
Thanks. From now and on, you need to have a separate live account to deposit your fees. Therefore ask your broker to create you a new live account and use it to receive your fees.
Best Regards,
Panagiotis
Hi, i have no trouble receiving fees.
Its the description on the strategy that C-trader platform is having the issue.
It does not make any sense that the description have anything to do with the fee or live account.
Thanks
@ctid2950011
PanagiotisCharalampous
09 Mar 2021, 14:46
Hi ctid2950011,
I am not sure if you have understood my reply. As I have explained above, from now and on, you need to have a separate live account to deposit your fees. You cannot receive the fees in the same account as the one that it is providing the strategy. Therefore, please ask your broker to create you a new live account and use it to receive your fees.
The message you receive explains this clearly
Your account for fees should be different from your strategy account if any of your fees are set to positive values.
Best Regards,
Panagiotis
@PanagiotisCharalampous
PanagiotisCharalampous
08 Mar 2021, 09:21
Hi ctid2950011,
Can you please explain what is the problem? Can you share some screenshots or maybe a video?
Best Regards,
Panagiotis
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