HELP! All the new workspaces I created after the latest cTrader web update are gone, including backups (part 2)

( I didn't see any way to respond to the reply I got, so I'm making a new thread to follow up on it)

Are you saying that the particular workspaces I reported as missing are there in your database? (A1, A1 r, A2, A2 r, A3 and A3 r) 

If so, why is a Team Viewer session necessary? If the workspaces are there, why can't I just get access to them again? For instance by generating a temporary cTrader ID that I can log onto to watch the workspaces or something along those lines. I don't need to use the workspaces, but I need the resistance/support information saved (as horizontal lines) on them, so just having temporary access so I can screenshot the lines would be enough.

I'm working on some bots now that draw resistance/support lines from locally saved text files instead of relying on saved workspaces that disappear or get corrupted over and over and over and over.