Unable to change description and How to delete some trading acc.

PanagiotisCharalampous
26 Oct 2020, 11:21

Hi mr.martinnovak,

1) To delete your accounts you need to contact your broker

2) Regarding the error message, try with a shorter description

Best Regards,

Panagiotis 

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mr.martinnovak
26 Oct 2020, 15:24

RE:

PanagiotisCharalampous said:

Hi mr.martinnovak,

1) To delete your accounts you need to contact your broker

2) Regarding the error message, try with a shorter description

Best Regards,

Panagiotis 

Join us on Telegram

Dear Panagiotis, 

thx for your quick answer. Now Im totally desperate and almost having a heart attack because;

I send a same QUESTION by email to my broker icmarkets.com with the same pic of accounts:

"

Hi there,

I would like to ask you, how can I delete some of disused accounts as I cant find the way in cTrader platform or on icmarkets.com

I attached pic of all my accounts, but I would like to cancel some of them.

Thx so much fo suggestions! :o)"

and he replied:

"Dear Martin Novak,

Thank you very much for contacting IC Markets.

The Spotware demo account which was created directly from the platform is not possible to be removed from our side, however.

Your accounts have been closed for you as per your request.

If you require further assistance do not hesitate to contact us.

Kind Regards,

Emmanouil Ellinas | Senior Support Agent | IC Markets"

Now Im totally lost because he do it instead of my, he shut ALL of my accounts as I understand it. 

But I just want to clean it and doint all by myself - just the unuset accounts delete. 

But now on cTrader left only 3 Demo accounts which are really not important

BUT my 3 copytrading accounts with my invested money are gone.

Dont know what to do now, I cant find my money, just 106 USD on one new little account which I setup for providing strategy.

Most IMPORTANT is I was copying 3 strategies: Relax1, Crazy and Phantom v0.15.

On these 3 strategies I have my invested money in cca 6.231 USD.

Please can you do some backup or restore or I dont know but this is huge misunderstandings.

And Im totally lost on it :o///

Thank you!

Martin

PanagiotisCharalampous
26 Oct 2020, 15:28

Hi mr.martinnovak,

No we cannot restore deleted accounts, I am sorry. Regarding the funds, please talk to your broker.

Best Regards,

Panagiotis 

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mr.martinnovak
26 Oct 2020, 15:43

RE:

PanagiotisCharalampous said:

Hi mr.martinnovak,

No we cannot restore deleted accounts, I am sorry. Regarding the funds, please talk to your broker.

Best Regards,

Panagiotis 

Join us on Telegram

Okay, thx for information. 

So now the biggest problem are my funds. 

Please can u clarify me, where are money, which are invested in someones strategy, are located?

Because I had to always move my money from main account to providers...

And if accounts are closed now without money moving back to main account. I dont understand whre r located. 

Im still waiting for icmarkets.com support but I want to be prepare. Thank u for understanding.

PanagiotisCharalampous
26 Oct 2020, 15:44

Hi mr.martinnovak,

You should address these questions to your broker.

Best Regards,

Panagiotis 

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