cTrader Web recent update

Created at 27 May 2020, 15:14
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JohnDoeDoe

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Joined 28.11.2018

cTrader Web recent update
27 May 2020, 15:14

I don't know about you guys, but since the recent update of cTrader Web the experience has been horrific for loading charts and switching timeframes.. the chart loading can sometimes take ages. My internet connection is fine, server connection is fine, system is operating as it should and all other web pages load really fast.

@JohnDoeDoe
Replies

PanagiotisCharalampous
28 May 2020, 15:41

Hi Glen,

Can we arrange a TeamViewer session so that somebody from our team can inspect this issue on your computer?

Best Regards,

Panagiotis 

Join us on Telegram

 

@PanagiotisCharalampous

JohnDoeDoe
30 May 2020, 13:26

RE:

PanagiotisCharalampous said:

Hi Glen,

Can we arrange a TeamViewer session so that somebody from our team can inspect this issue on your computer?

Best Regards,

Panagiotis 

Join us on Telegram

 

I don't allow TeamViewer on my Mac but I can send the support staff a video of the behaviour in question. 

@JohnDoeDoe

JohnDoeDoe
30 May 2020, 13:29

On a sidenote... now I am getting the Bad Request screen when trying to open cTrader Web in Safari (broker IC Markets) whereas in Google Chrome it opens no problem. 

@JohnDoeDoe

JohnDoeDoe
30 May 2020, 16:40 ( Updated at: 21 Dec 2023, 09:22 )

RE:

GlenHendriks said:

On a sidenote... now I am getting the Bad Request screen when trying to open cTrader Web in Safari (broker IC Markets) whereas in Google Chrome it opens no problem. 

This issue was resolved by clearing Safari's Cookies. Don't know what went wrong there.

@JohnDoeDoe

Stoyan
01 Jun 2020, 01:45

ctrader web update

Is there a way I can use previous web app? the time it takes to refresh my charts, open a position, close, change, etc. is killing me.

You should not ask for a web collab before you test it yourself. And I am quite disappointed that you blocked my friendly question in Telegram

@Stoyan

PanagiotisCharalampous
01 Jun 2020, 08:45 ( Updated at: 21 Dec 2023, 09:22 )

RE:

GlenHendriks said:

On a sidenote... now I am getting the Bad Request screen when trying to open cTrader Web in Safari (broker IC Markets) whereas in Google Chrome it opens no problem. 

Hi GlenHendriks,

Can you try cleaning your browser cookies?

Best Regards,

Panagiotis 

Join us on Telegram

 

@PanagiotisCharalampous
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