400 Bad Request for ct.icmarkets on firefox

Created at 28 Apr 2020, 10:51
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MrAnderson

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Joined 28.04.2020

400 Bad Request for ct.icmarkets on firefox
28 Apr 2020, 10:51

If I try to open my ctrader platform for icmarkets on firefox/windows, I get the following message:

 

400 Bad Request

Request Header Or Cookie Too Large

nginx/1.16.1

 

Ctrader for my other broker or icmarkets ctrader on chrome still works. I had some internet issues, before this happened yesterday. Already tried to delete ctrader-related history in the settings.

Help appreciated!

@MrAnderson
Replies

PanagiotisCharalampous
28 Apr 2020, 11:04

Hi MrAnderson,

Can you please try refreshing the page using Ctrl+F5? Let us know if this resolves the issue.

Best Regards,

Panagiotis 

Join us on Telegram

 

@PanagiotisCharalampous

MrAnderson
28 Apr 2020, 20:55

RE:

No, didn't help.

@MrAnderson

PanagiotisCharalampous
29 Apr 2020, 08:24

Hi MrAnderson,

Can you please post a complete screenshot of your browser showing this error message?

Best Regards,

Panagiotis 

Join us on Telegram

@PanagiotisCharalampous

MrAnderson
29 Apr 2020, 11:33 ( Updated at: 21 Dec 2023, 09:22 )

RE:

PanagiotisCharalampous said:

Hi MrAnderson,

Can you please post a complete screenshot of your browser showing this error message?

Best Regards,

Panagiotis 

Join us on Telegram

 

@MrAnderson

PanagiotisCharalampous
29 Apr 2020, 12:00

Hi MrAnderson,

It looks weird. We can arrange a TeamViewer session if you wish so that someone can inspect it on your computer. Let me know if you want to arrange this.

Best Regards,

Panagiotis 

Join us on Telegram

@PanagiotisCharalampous

MrAnderson
29 Apr 2020, 16:58

RE:

Hey Panagiotis,

thank you so much for your help. I just tried some other things and found out that I didn't delete my cookies properly before. Now it's working!

 

Best Regards,

Daniel

@MrAnderson
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