ctrader web closing out opposite trades (1 long, 1 short) in a hedging account.
ctrader web closing out opposite trades (1 long, 1 short) in a hedging account.
16 Jan 2020, 03:00
i`m using a hedging account at my brokers white label Ctrader (icmarkets) and i`m opening a long position and short position in currency USDJPY, they both had their own stop losses,
icmarkets gave me a hedging account, but the long position seems to have stopped out (closed) the short position. Why? Is there a bug in ctrader web?
any advice is helpful thank you, my belief is these two trades were supposed to operate independently, not close eachother out.
Replies
EagleMoxy
16 Jan 2020, 08:59
RE:
PanagiotisCharalampous said:
Ok Thanks Panagiotis,
I just wanted to make sure it wasnt a technical issue with the software itself. Their looking at it now.
@EagleMoxy
PanagiotisCharalampous
16 Jan 2020, 09:01
Hi Jitterbug,
We do not have access to broker's execution information via this channel so we cannot check. If there is a technical issue they will let us know.
Best Regards,
Panagiotis
@PanagiotisCharalampous
PanagiotisCharalampous
16 Jan 2020, 08:38
Hi Jitterbug,
You should check this issue with your broker.
Best Regards,
Panagiotis
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