advanced take profit dosn´t work
advanced take profit dosn´t work
03 Dec 2019, 17:55
hello,
i tried to use the advanced take profit but i had a lot of time the problem that the take profit dosn´t work.
the price hit the level where the TP was (and were a lot higher so the problem was not because of bid/ask spread), than the Advanced take profit line change color to grey and nothing happend... can somebody help me? did i something wrong?
Plattform was working and online all the time i sat in front of the screen and i have seen it several times live (i used the browser version from c-trader). the thing is, sometime it works very well but i changed nothing in the settings or anything... very confusing. thank you for you help
BR
Replies
tnt_22
04 Dec 2019, 11:44
( Updated at: 21 Dec 2023, 09:21 )
RE:
PanagiotisCharalampous said:
Hi tnt_22,
Can you please create a thread there and also post a screenshot illustrating what you have described?
Best Regards,
Panagiotis
same happend today again...I have synonymous with another order without the normal take profit to try but also here it happened ... I do not understand what the problem is and it is very annoying if the software does not what it should.
can somebody help me please?
@tnt_22
PanagiotisCharalampous
04 Dec 2019, 15:02
Hi tnt_22,
Could you please show the ATP window on ATP which is greyed out? Also we need the position details. Alternatively we can arrange a team viewer session and our QA team will take a look at this issue.
Best Regards,
Panagiotis
@PanagiotisCharalampous
tnt_22
04 Dec 2019, 16:22
RE:
maybe that will help you to find the bug. do you need more information?
PanagiotisCharalampous said:
Hi tnt_22,
Could you please show the ATP window on ATP which is greyed out? Also we need the position details. Alternatively we can arrange a team viewer session and our QA team will take a look at this issue.
Best Regards,
Panagiotis
@tnt_22
tnt_22
04 Dec 2019, 17:47
( Updated at: 21 Dec 2023, 09:21 )
RE: RE:
new screenshot from live trade... the price was more than 30 sec over the ATP and more than 4 pips OVER the ATP (marketspread was 0-0,1)... that is really a problem....
tnt_22 said:
maybe that will help you to find the bug. do you need more information?
PanagiotisCharalampous said:
Hi tnt_22,
Could you please show the ATP window on ATP which is greyed out? Also we need the position details. Alternatively we can arrange a team viewer session and our QA team will take a look at this issue.
Best Regards,
Panagiotis
@tnt_22
PanagiotisCharalampous
05 Dec 2019, 11:47
Hi tnt_22,
Thanks for the additional information. We managed to reproduce it and we will fix it soon.
Best Regards,
Panagiotis
@PanagiotisCharalampous
tnt_22
09 Dec 2019, 10:58
RE:
thank you - it seems so that i´m not the only one with this kind of problem.
It would also be nice if it could be fixed because it would be a good feature if it worked and it would help many people.
maybe you have some updates?
PanagiotisCharalampous said:
Hi tnt_22,
Thanks for the additional information. We managed to reproduce it and we will fix it soon.
Best Regards,
Panagiotis
@tnt_22
tnt_22
12 Dec 2019, 16:07
RE: RE:
any update for this bug?
tnt_22 said:
thank you - it seems so that i´m not the only one with this kind of problem.
It would also be nice if it could be fixed because it would be a good feature if it worked and it would help many people.
maybe you have some updates?
PanagiotisCharalampous said:
Hi tnt_22,
Thanks for the additional information. We managed to reproduce it and we will fix it soon.
Best Regards,
Panagiotis
@tnt_22
PanagiotisCharalampous
12 Dec 2019, 16:11
Hi tnt_22,
We have fixed the issue but we have not released the fix yet.
Best Regards,
Panagiotis
@PanagiotisCharalampous
tnt_22
08 Jan 2020, 16:44
( Updated at: 21 Dec 2023, 09:21 )
RE: RE:
it's a pity that i haven't received an answer for over a month. i wanted to use your telegram group and i get blocked immediately after i ask a question - is this your kind of support? i help you to find errors and then something like that...
tnt_22 said:
okay that sounds good, thank you!
when will be the update online?
PanagiotisCharalampous said:
Hi tnt_22,
We have fixed the issue but we have not released the fix yet.
Best Regards,
Panagiotis
@tnt_22
PanagiotisCharalampous
08 Jan 2020, 16:52
Hi tnt_22,
This should have been fixed. Do you still have issues?
Best Regards,
Panagiotis
@PanagiotisCharalampous
tnt_22
11 Feb 2020, 18:38
RE:
Hey Panagiotis,
Thank you, i have tested it and and the last times it works fine.
i have a suggestion for improvement: it would be nice if the advanced take profit in the labels of the chart would show the correct values. currently it is as shown on the screenshot.
it shows the profit for the whole position, but that is not correct, you have to win the pro-rata.
would it be possible to make a change here?
thanks a lot
PanagiotisCharalampous said:
Hi tnt_22,
This should have been fixed. Do you still have issues?
Best Regards,
Panagiotis
@tnt_22
tnt_22
26 Feb 2020, 14:43
( Updated at: 21 Dec 2023, 09:21 )
RE: RE:
did you and your team already have the opportunity to look at my suggestion for improvement?
BR Tim
tnt_22 said:
Hey Panagiotis,
Thank you, i have tested it and and the last times it works fine.
i have a suggestion for improvement: it would be nice if the advanced take profit in the labels of the chart would show the correct values. currently it is as shown on the screenshot.
it shows the profit for the whole position, but that is not correct, you have to win the pro-rata.would it be possible to make a change here?
thanks a lot
@tnt_22
PanagiotisCharalampous
26 Feb 2020, 14:46
Hi tnt_22,
I have forwarded your proposal to the product team for consideration.
Best Regards,
Panagiotis
@PanagiotisCharalampous
PanagiotisCharalampous
04 Dec 2019, 08:46
Hi tnt_22,
Can you please create a thread there and also post a screenshot illustrating what you have described?
Best Regards,
Panagiotis
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