Blank screen on startup - platform is trying to load a deleted workspace

Created at 18 Oct 2019, 14:14
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ZeroPoint618

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Joined 10.10.2019

Blank screen on startup - platform is trying to load a deleted workspace
18 Oct 2019, 14:14

When I load up cTrader web, all I get is a blank screen. There is an initial loading icon as it tries to load a workspace, but then it just goes to a blank screen.

This happened since last week. I clicked to delete a workspace template, but I remember I double-clicked, so that the platform tried to load the same workspace, that had been deleted half a second ago. So now it looks like my cTrader is trying to load a deleted workspace, every time I login.

I can't restore the workspace, or even do anything since I only have a blank screen to work with. I have cTrader Desktop, but the workspaces there don't sync with cTrader web.

Is there a way to reset my cTrader web workspaces some other way? As I can't do it from inside the platform. Thanks.

@ZeroPoint618
Replies

PanagiotisCharalampous
18 Oct 2019, 15:08

Hi ZeroPoint618,

Can you try accessing cTrader Web in Incognito mode and let us know if it resolves the issue?

Best Regards,

Panagiotis

@PanagiotisCharalampous

ZeroPoint618
18 Oct 2019, 15:13

Thanks for responding.

I've tried Chrome in incognito mode. Still looks like the same thing is happening. Just blank screen when I login.

@ZeroPoint618

PanagiotisCharalampous
18 Oct 2019, 15:19

Hi ZeroPoint618,

Can we arrange a TeamViewer session so that a member of our QA team inspects this problem? If you are available, please send me an email at community@spotware.com.

Best Regards,

Panagiotis

@PanagiotisCharalampous

ZeroPoint618
18 Oct 2019, 15:38

Just emailed. Thanks

@ZeroPoint618

mamadoudiaby26
30 May 2024, 22:15 ( Updated at: 31 May 2024, 05:27 )

RE: Blank screen on startup - platform is trying to load a deleted workspace

PanagiotisCharalampous said: 

Hi ZeroPoint618,

Can we arrange a TeamViewer session so that a member of our QA team inspects this problem? If you are available, please send me an email at community@spotware.com.

Best Regards,

Panagiotis

Hi, i have the exact same issue could I have support on this matter please ?

@mamadoudiaby26
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