Blank screen on startup - platform is trying to load a deleted workspace
Blank screen on startup - platform is trying to load a deleted workspace
18 Oct 2019, 14:14
When I load up cTrader web, all I get is a blank screen. There is an initial loading icon as it tries to load a workspace, but then it just goes to a blank screen.
This happened since last week. I clicked to delete a workspace template, but I remember I double-clicked, so that the platform tried to load the same workspace, that had been deleted half a second ago. So now it looks like my cTrader is trying to load a deleted workspace, every time I login.
I can't restore the workspace, or even do anything since I only have a blank screen to work with. I have cTrader Desktop, but the workspaces there don't sync with cTrader web.
Is there a way to reset my cTrader web workspaces some other way? As I can't do it from inside the platform. Thanks.
Replies
ZeroPoint618
18 Oct 2019, 15:13
Thanks for responding.
I've tried Chrome in incognito mode. Still looks like the same thing is happening. Just blank screen when I login.
@ZeroPoint618
PanagiotisCharalampous
18 Oct 2019, 15:19
Hi ZeroPoint618,
Can we arrange a TeamViewer session so that a member of our QA team inspects this problem? If you are available, please send me an email at community@spotware.com.
Best Regards,
Panagiotis
@PanagiotisCharalampous
mamadoudiaby26
30 May 2024, 22:15
( Updated at: 31 May 2024, 05:27 )
RE: Blank screen on startup - platform is trying to load a deleted workspace
PanagiotisCharalampous said:
Hi ZeroPoint618,
Can we arrange a TeamViewer session so that a member of our QA team inspects this problem? If you are available, please send me an email at community@spotware.com.
Best Regards,
Panagiotis
Hi, i have the exact same issue could I have support on this matter please ?
@mamadoudiaby26
PanagiotisCharalampous
18 Oct 2019, 15:08
Hi ZeroPoint618,
Can you try accessing cTrader Web in Incognito mode and let us know if it resolves the issue?
Best Regards,
Panagiotis
@PanagiotisCharalampous