Login imossible

Created at 21 Feb 2019, 14:40
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PI

pierre.gonze

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Joined 20.02.2019

Login imossible
21 Feb 2019, 14:40

Hello,

I cannot login anymore on both plaforms (web and desktop versions). I changed the PW but the problem remains. But I can log in to this page. Do you have an idea about the reason of this?

Thank you,

Pierre Gonze

@pierre.gonze
Replies

PanagiotisCharalampous
21 Feb 2019, 14:41

Hi Pierre,

Thanks for posting in our forum. Do you get any messages after trying to login?

Best Regards,

Panagiotis

@PanagiotisCharalampous

pierre.gonze
21 Feb 2019, 14:47

Hello,

First thank you for your quick reaction.

I don't get any message, the patform keeps just asking for login and PW (fields are emptied afer clicking on "Log in").

@pierre.gonze

PanagiotisCharalampous
21 Feb 2019, 14:51

Hi Pierre,

In the desktop application, you should be getting a Windows form as well. Did you try signing in using the Windows form? As for the web sign in, try a hard refresh (Ctrl+F5) of the page and let me know if it resolves the problem.

Best Regards,

Panagiotis

@PanagiotisCharalampous

pierre.gonze
21 Feb 2019, 14:51

The previous message is for the web version.

On the desktop version I get the message "Connection error, please check your internet connection or try again".

@pierre.gonze

pierre.gonze
21 Feb 2019, 14:52

Ctrl+F5 does not work

@pierre.gonze

PanagiotisCharalampous
22 Feb 2019, 09:39

Hi Pierre,

Who is your broker? Does the same issue appear with Spotware Beta cTrader?

Best Regards,

Panagiotis

@PanagiotisCharalampous

pierre.gonze
22 Feb 2019, 09:48

Hello,

Desktop version works now, web version not yet. Using Spotware Beta cTrader does not work either.

@pierre.gonze

PanagiotisCharalampous
22 Feb 2019, 10:48

Hi Pierre,

Can you record a short video demonstrating this behavior so that I can forward it to the product team? You can send it at community@spotware.com

Best Regards,

Panagiotis

@PanagiotisCharalampous

pierre.gonze
25 Feb 2019, 13:35

Hello,

Using another browser  (MS Explorer) does not solve the problem.

 

Best regards,

Pierre

@pierre.gonze

ramahka_22
27 Feb 2019, 19:41

Доброго времени суток нет возможности работать на пк, работаю на планшете, проблема следующая не могу войти на онлайн платформу, а на с качиваемой не возможно работать, одним словом жалкая породия на cTrader. сделайте пожалуйста что нибудь с этой проблемой!

@ramahka_22

ramahka_22
27 Feb 2019, 19:50

RE:

Откройте 

 

@ramahka_22

ramahka_22
27 Feb 2019, 19:54

Откройте доступ к онлайн платформе. на скачиваемой платформе c Trader невозможно работать

@ramahka_22

PanagiotisCharalampous
28 Feb 2019, 09:43

Hi ramahka_22,

Please send more information about your signin issue at feedback@spotware.com and they will help you sign in to the platform.

Best Regards,

Panagiotis

@PanagiotisCharalampous
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