Login imossible
Login imossible
21 Feb 2019, 14:40
Hello,
I cannot login anymore on both plaforms (web and desktop versions). I changed the PW but the problem remains. But I can log in to this page. Do you have an idea about the reason of this?
Thank you,
Pierre Gonze
Replies
pierre.gonze
21 Feb 2019, 14:47
Hello,
First thank you for your quick reaction.
I don't get any message, the patform keeps just asking for login and PW (fields are emptied afer clicking on "Log in").
@pierre.gonze
PanagiotisCharalampous
21 Feb 2019, 14:51
Hi Pierre,
In the desktop application, you should be getting a Windows form as well. Did you try signing in using the Windows form? As for the web sign in, try a hard refresh (Ctrl+F5) of the page and let me know if it resolves the problem.
Best Regards,
Panagiotis
@PanagiotisCharalampous
pierre.gonze
21 Feb 2019, 14:51
The previous message is for the web version.
On the desktop version I get the message "Connection error, please check your internet connection or try again".
@pierre.gonze
PanagiotisCharalampous
22 Feb 2019, 09:39
Hi Pierre,
Who is your broker? Does the same issue appear with Spotware Beta cTrader?
Best Regards,
Panagiotis
@PanagiotisCharalampous
pierre.gonze
22 Feb 2019, 09:48
Hello,
Desktop version works now, web version not yet. Using Spotware Beta cTrader does not work either.
@pierre.gonze
PanagiotisCharalampous
22 Feb 2019, 10:48
Hi Pierre,
Can you record a short video demonstrating this behavior so that I can forward it to the product team? You can send it at community@spotware.com
Best Regards,
Panagiotis
@PanagiotisCharalampous
pierre.gonze
25 Feb 2019, 13:35
Hello,
Using another browser (MS Explorer) does not solve the problem.
Best regards,
Pierre
@pierre.gonze
ramahka_22
27 Feb 2019, 19:41
Доброго времени суток нет возможности работать на пк, работаю на планшете, проблема следующая не могу войти на онлайн платформу, а на с качиваемой не возможно работать, одним словом жалкая породия на cTrader. сделайте пожалуйста что нибудь с этой проблемой!
@ramahka_22
ramahka_22
27 Feb 2019, 19:54
Откройте доступ к онлайн платформе. на скачиваемой платформе c Trader невозможно работать
@ramahka_22
PanagiotisCharalampous
28 Feb 2019, 09:43
Hi ramahka_22,
Please send more information about your signin issue at feedback@spotware.com and they will help you sign in to the platform.
Best Regards,
Panagiotis
@PanagiotisCharalampous
PanagiotisCharalampous
21 Feb 2019, 14:41
Hi Pierre,
Thanks for posting in our forum. Do you get any messages after trying to login?
Best Regards,
Panagiotis
@PanagiotisCharalampous