Workspace Lost

Created at 24 Jan 2019, 06:32
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shrumr

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Joined 03.01.2019

Workspace Lost
24 Jan 2019, 06:32

Suddenly, the ctrader web's workbook has been reset. 

I dont why, I lost all the drawing and settings. 

Is there any way to get it back or is it simple gone?

Workbook name was All Majors.

@shrumr
Replies

PanagiotisCharalampous
24 Jan 2019, 10:51

Hi shrumr,

Unfortunately there is no way to revert changes in workspaces.

Best Regards,

Panagiotis

@PanagiotisCharalampous

shrumr
24 Jan 2019, 12:54

Where did it all go? 

I spent 2 days marking 6 charts. All gone in a jiffy?

Can these online workspaces be relied at all?

@shrumr

PanagiotisCharalampous
24 Jan 2019, 14:26

Hi shrumr,

Did you lose your work because of a bug in cTrader or because you accidentally deleted them? If it was a bug, it would be helpful if you could assist us reproducing such a behavior.

Best Regards,

Panagiotis

@PanagiotisCharalampous

shrumr
25 Jan 2019, 00:27

I never deleted wordspace All Majors.

I refresh the ctrader web page, and All Majors came back with a default work space. 

Previosuly I was seeing the one I was building for 2-3 days, and I was able to see it on 2 different computers and networks without any issue. 

@shrumr

shrumr
29 Jan 2019, 03:51

Can we find what went wrong? 

@shrumr

PanagiotisCharalampous
29 Jan 2019, 10:34

Hi shrumr,

I cannot reproduce any problem. Did this happen again? Can you consistently reproduce it?

Best Regards,

Panagiotis

@PanagiotisCharalampous
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