Can't Log in cTID

zelenij.krokodil
04 Jul 2016, 17:57

Same problems

For 4 days now I'm unable to log into my account. I wrote to the support, but so far have received exactly 0 help from them.  They keep on trying to blame my internet connection or my OS.  This is pathetic!

EDOD
04 Jul 2016, 18:01

RE: Same problems

zelenij.krokodil said:

For 4 days now I'm unable to log into my account. I wrote to the support, but so far have received exactly 0 help from them.  They keep on trying to blame my internet connection or my OS.  This is pathetic!

ahh good to know that i'm not the only one with these issue!! well then i've already contact my broker and they would tell me if they find solution.

Try contact your broker bro! Hope it will work soon.

zelenij.krokodil
06 Jul 2016, 12:01

RE: RE: Same problems

EDOD said:

zelenij.krokodil said:

For 4 days now I'm unable to log into my account. I wrote to the support, but so far have received exactly 0 help from them.  They keep on trying to blame my internet connection or my OS.  This is pathetic!

ahh good to know that i'm not the only one with these issue!! well then i've already contact my broker and they would tell me if they find solution.

Try contact your broker bro! Hope it will work soon.

I am still using cTrader demo account, because my algo is in development.  So I have no other recourse than the spotware support.  Which so far hasn't helped at all.

zelenij.krokodil
07 Jul 2016, 15:58

RE: RE: RE: Same problems

For the sake of other users with similar issue: the Spotware support has done some investigation and it boils down to the fact, that cTrader tries using an SSL-encrypted protocol while connecting to port 80.  My ISP doesn't seem to like this kind of traffic, which is somewhat understandable - after all, 80 is clear text HTTP, at least by widely accepted convention.  Obviously, many other ISPs don't seem to care, that's why only few users are affected by this kind of behaviour.  Spotware are working on a solution, but I haven't been given any timeframe.

In the meanwhile I'm thinking about temporary workarounds for myself.

zelenij.krokodil
08 Jul 2016, 09:07

A followup

I ended up creating my own squid HTTP proxy and configuring it in such a way that it allows CONNECT for port 80 as well as 443.  I really hope Spotware fix their code as well, because in the end of the day they are not compliant with the most common Internet practices of using port 80 for clear text traffic only.

ironmine
15 Jul 2016, 16:08

RE:

EDOD said:

guys i can't login to CTID, but still can match market rate. please help!

Don't use this feature. It's been said one million times already here.

ctid233655
21 Jul 2016, 02:31

cTrader's Network

Why don't they save the Workspaces locally?

Why are they using a cloud feature that only brings problems and doesn't bring any valued added? If they save the Workspaces locally like you do with templates them there's no need for it.

They are overloading the network with something that's totally unnecessary in a game where speed is the essence.

Terrible, terrible. Terrible!

The loading times are terrible. It can take minutes to load while the application hangs.

What kind of software solution is this?