My CTID Login not coming on my cTrader Platform.
My CTID Login not coming on my cTrader Platform.
17 May 2016, 15:05
Dear,
I am using Pepperstone cTrader. But on platform my cTID login form not come. When i click Login it show loading and loading. after long time loading then it give error. i don't know where the problem is. Please someone help me.
Details Image are below:
Please help me
Replies
Capilta
18 May 2016, 04:48
RE:
Spotware said:
Dear Trader,
Could you please provide us with more information regarding your issue?
For example when have you started experiencing this issue? Have you installed a certain program or a Browser extension on Internet explorer?
In addition, could you please restart your Computer and try again?
I restart my computer. but still same problem. I used cTrader and Login was working fine. I just reinstall my computer and now Login not working. i have two cTrader, 1.Pepperstone cTrader and 2. Octafx cTrader both platform Login not working. I use default browser Chrome, i am not using internet explorer. i don't know why it happens. please help me.
@Capilta
Spotware
18 May 2016, 09:33
( Updated at: 19 Mar 2025, 08:57 )
Dear Trader,
Could you please submit us troubleshooting information when you experience this by pressing Ctrl+Alt+Shift+T. Please put your cTID “Capilta” in the comments section of the troubleshooting information window and send as email to support@ctrader.com with a full screenshot attached showing that you submitted it. In addition, could you please also send us your Journal?
Your journal is located at: C:\Users\%USERNAME%\Documents\cTrader\Journals\%BROKERNAME
@Spotware
Spotware
17 May 2016, 16:02
Dear Trader,
Could you please provide us with more information regarding your issue?
For example when have you started experiencing this issue? Have you installed a certain program or a Browser extension on Internet explorer?
In addition, could you please restart your Computer and try again?
@Spotware