Cannot Login cTrader ID after update

Created at 01 May 2016, 20:20
Subscribe
How’s your experience with the cTrader Platform?
Your feedback is crucial to cTrader's development. Please take a few seconds to share your opinion and help us improve your trading experience. Thanks!
TA

takumitf

Follow

Joined 30.04.2016

Cannot Login cTrader ID after update
01 May 2016, 20:20

Hello

I was found problem after update latest version, it shows error regarding cTID as below

How could I solve this?

Ps. I can normally login on cTrader mobile and website

regards

@takumitf
Replies

Spotware
03 May 2016, 16:16

Dear Trader,

We kindly ask you to uninstall cTrader and/or cAlgo and try to install it again.

Please make sure to back up the cTrader and/or cAlgo folders in the Documents prior uninstalling cTrader, cAlgo.

We apologize of any inconvenience. 

@Spotware
Copyright © 2024 Spotware Systems Ltd. All rights reserved.
The services provided by Spotware Systems Ltd. are not available to citizens or residents of the USA. Neither is the information on our websites directed toward soliciting citizens or residents of the USA.