Alarm

Created at 01 Apr 2016, 11:21
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A.

a.siegrist

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Joined 14.03.2016

Alarm
01 Apr 2016, 11:21

if I delete an alarm he will still be activated. How can I delete alarms that they no longer go on?

@a.siegrist
Replies

Spotware
07 Apr 2016, 12:38

Dear Trader,

Could you please provide us with more information regarding your issue and with the following information? 

  • Please forward the email you received after you disabled the alert to troubleshooting@spotware.com
  • In which platform have you disabled the alerts?
  • When exactly did you disable the alerts? 
  • Have you logged in to other cTrader Platform after you disabled the alerts? (e.g. you logged in to cTraderWeb but you disable the email alerts on cTrader Desktop).

 

 

@Spotware
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