cTrader Account

Created at 11 Mar 2016, 00:33
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Fury

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Joined 10.03.2016

cTrader Account
11 Mar 2016, 00:33

There is something wrong with my cTrader account. 

It will no longer login in automatically for my demo account. Each time I try and select the demo account - it forces me to type in the account number and password. The live account works ok. 

I contacted my broker and they said that the cTrader ID is only managed by Spotware. When I log into my cTrader ID on my android phone – I can not swap between my live account and my demo account - it just completely freezes the program. 

I can't remove the demo account - because it says "Account is following and cannot be unlinked" which really doesn't make much sense because I haven't really used it for anything. 

I have tried everything, reinstalled it, etc. I need to get the demo account unlinked from my cTrader ID so I can add it again to see if that helps. 

@Fury
Replies

Fury
11 Mar 2016, 03:28

Well I managed to get the demo out of my cTrader account.

However there is still something wrong.

Even though the password has been reset with the broker and I can login via directly via the account number - it says password auth incorrect when trying to attach to my cTrader ID.

@Fury

Spotware
11 Mar 2016, 14:53

Dear Trader,

Could you please check it again?

It should be ok now. We apologize for any inconvenience.

@Spotware

Fury
11 Mar 2016, 14:55

Thanks, it works now!
@Fury
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