Tick charts not loading

Created at 04 Mar 2016, 15:43
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marty142

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Joined 05.10.2015

Tick charts not loading
04 Mar 2016, 15:43

Tick charts have gotten slower and slower to load to the point where I've given up waiting, 30 minutes for half a dozen charts to load!! This isn't new with Ctrader, there have been posts before, it's been weeks since they said they were looking to fix it and still nothing.  The more 'features' added to Ctrader the more unreliable it seems to get, it's a real shame, but I think it's time to move platform.

@marty142
Replies

Spotware
04 Mar 2016, 17:01

Dear Trader,

Could you please with more information regarding your issue?

In addition, could send us an email at troubleshooting@spotware.com with the following information:

  • Broker Name
  • Account Type (Live,Demo).
  • Computer Specifications
  • OS Version
  • Internet Connection bandwidth
  • Your Journal. Your journal is located at: C:\Users\%USERNAME%\Documents\cTrader\Journals\%BROKERNAME%
  • Submit us troubleshooting information when you experience this by pressing Ctrl+Alt+Shift+T. Please put your cTID  “marty142” in the comments section of the troubleshooting information window and send as email to troubleshooting@spotware.com with a full screenshot attached showing that you submitted it.
@Spotware
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